311 Calgary

Business Profile

Core Value Proposition

311 Calgary provides City government information and non-emergency services via phone, online, and mobile app, connecting residents and businesses to The City’s services 24/7.

Target Customer

Calgary residents, local businesses, and visitors seeking City information or non-emergency City services.

Key Differentiator

Live 311 service requests map, a mobile app with real-time updates and photo uploads, and multilingual support, offering centralized access to city services.

Implementation Timeline

Value available immediately upon using 311 Calgary; app update rolled out May 1, 2025.

Pain Points

1Difficulty finding information about City services and how to request them.
2Non-emergency issues (potholes, bylaw questions) needing a single, centralized contact point.
3Language barriers in accessing City services via phone.

Key Features

1311 live map showing service requests across the City.
2Online 311 service requests and information portal.
3Calgary 311 mobile app with real-time updates, multiple photo uploads, and a City news feed (updated May 1, 2025).
4Language support via telephone (access in over 300 languages) and app translations.
524/7 accessibility to City information and non-emergency services.

Target Customer Industries

Decision Makers

1Communications Strategist
2Communications Team Supervisor
3Leader, Animal Care and Pet Licensing
4Team Lead, Strategy and Service
5Team Lead, Integration and Planning
6Team Lead, Project Management Office
7Emergency Communications Officer, Calgary 9-1-1

Client Results

1Improved access to City information and non-emergency services through multiple channels.
2Real-time updates and visibility of service requests via 311 live map.
3Centralized, multilingual access to City services.

Competitive Advantages

1Multi-channel access (phone, online, mobile app).
2Live map for 311 requests provides transparency into service activity.
3Regular app updates with real-time features and photo uploads.
4Language support in the phone channel and app.

Key Benefits

124/7 access to city information and non-emergency services

2Online service requests and live service map

3Mobile app with real-time updates and photo uploads

4Multilingual support available via phone and app

5Official source for City of Calgary information

Additional Product Information

Product Description

City government information and non-emergency services platform with online requests, a live 311 service map, and a mobile app. Provides 24/7 access to City services.

Target Market

Residents, businesses, and visitors in the City of Calgary seeking City information or non-emergency services.

Unique Value Proposition

A centralized, official gateway to The City’s information and non-emergency services available 24/7 via phone, online portal, and mobile app, with real-time updates and a live service requests map.

Technical Requirements

Calgary 311 app available for iOS (Apple) and Android; online 311 service portal; real-time live map; May 1, 2025 app update introducing real-time updates, multiple photo uploads, and a City news feed.

Pricing Model

Not disclosed

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