311 Calgary
Business Profile
Core Value Proposition
311 Calgary provides City government information and non-emergency services via phone, online, and mobile app, connecting residents and businesses to The City’s services 24/7.
Target Customer
Calgary residents, local businesses, and visitors seeking City information or non-emergency City services.
Key Differentiator
Live 311 service requests map, a mobile app with real-time updates and photo uploads, and multilingual support, offering centralized access to city services.
Implementation Timeline
Value available immediately upon using 311 Calgary; app update rolled out May 1, 2025.
Pain Points
- 1Difficulty finding information about City services and how to request them.
- 2Non-emergency issues (potholes, bylaw questions) needing a single, centralized contact point.
- 3Language barriers in accessing City services via phone.
Key Features
- 1311 live map showing service requests across the City.
- 2Online 311 service requests and information portal.
- 3Calgary 311 mobile app with real-time updates, multiple photo uploads, and a City news feed (updated May 1, 2025).
- 4Language support via telephone (access in over 300 languages) and app translations.
- 524/7 accessibility to City information and non-emergency services.
Target Customer Industries
Decision Makers
- 1Communications Strategist
- 2Communications Team Supervisor
- 3Leader, Animal Care and Pet Licensing
- 4Team Lead, Strategy and Service
- 5Team Lead, Integration and Planning
- 6Team Lead, Project Management Office
- 7Emergency Communications Officer, Calgary 9-1-1
Client Results
- 1Improved access to City information and non-emergency services through multiple channels.
- 2Real-time updates and visibility of service requests via 311 live map.
- 3Centralized, multilingual access to City services.
Competitive Advantages
- 1Multi-channel access (phone, online, mobile app).
- 2Live map for 311 requests provides transparency into service activity.
- 3Regular app updates with real-time features and photo uploads.
- 4Language support in the phone channel and app.
Key Benefits
Additional Product Information
Product Description
City government information and non-emergency services platform with online requests, a live 311 service map, and a mobile app. Provides 24/7 access to City services.
Target Market
Residents, businesses, and visitors in the City of Calgary seeking City information or non-emergency services.
Unique Value Proposition
A centralized, official gateway to The City’s information and non-emergency services available 24/7 via phone, online portal, and mobile app, with real-time updates and a live service requests map.
Technical Requirements
Calgary 311 app available for iOS (Apple) and Android; online 311 service portal; real-time live map; May 1, 2025 app update introducing real-time updates, multiple photo uploads, and a City news feed.
Pricing Model
Not disclosed
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