Business Profile
8x8 Platform delivers an AI-powered, unified platform for customer experience that connects customers and teams globally across contact center, unified communications, and APIs.
CX leaders; IT leaders; and customer-facing teams (sales, customer success, marketing, IT) seeking a single platform to unify communications and interactions.
AI-enabled, end-to-end CX platform that combines contact center, unified communications, no-code CPaaS, and a large partner ecosystem, with global reach (200+ carrier connections) and a 99.999% uptime SLA.
Not explicitly stated; multiple customer quotes imply rapid improvements in responsiveness and efficiency
Attrition rate fell by 80%, with improved call handling due to flexible working and retained expertise.
Platform performed well across accents, supporting diverse customer interactions.
Access to data enabled answering more calls, resulting in more revenue and funds raised.
Ability to react to change quickly; time to implement changes reduced from hours to seconds.
Quote highlights improved efficiency in handling inquiries and respecting customers' time.
Interacting anytime, anywhere with secure communications as a key outcome.
Increased visibility into operations with real-time situational awareness.
AI-powered platform that unifies contact center, unified communications, and communications APIs to deliver end-to-end customer experience across channels.
Global businesses seeking a single, AI-powered platform to unify CX, UC, and communications across multiple channels and regions.
A single, AI-enabled CX platform combining Contact Center, Unified Communications, and no-code APIs with extensive global reach, security/compliance, and a robust partner ecosystem.
Not specified in the provided content
Not specified in the provided content
Based on matching: problems solved, key features, industries
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