Administration for Community Living (ACL)

Business Profile

Core Value Proposition

Administration for Community Living (ACL) provides funding and supports to aging and disability networks to help older adults and people with disabilities live independently and participate fully in their communities.

Target Customer

Older adults and people with disabilities (beneficiaries); partners, professionals, and researchers; states and organizations that provide aging and disability services (grantees and program administrators).

Key Differentiator

Blends federal funding with a nationwide network of aging and disability organizations, includes a Tribal Consultation Policy, and offers resources like the Eldercare Locator and Disability Information and Assistance Line (DIAL); supports ADRCs/No Wrong Door systems to connect people to services.

Implementation Timeline

Not specified; implementation and impact vary by program and grant cycle.

Pain Points

1Fragmented access to aging/disability services across multiple programs and agencies.
2Difficulty locating and connecting to appropriate services in a given area, especially after emergencies.
3Navigating complex program requirements without direct individual assistance from ACL.

Key Features

1Funding opportunities and grants to states and organizations that provide services and supports for older adults and people with disabilities.
2Eldercare Locator and Disability Information and Assistance Line (DIAL) to connect individuals to services (online, phone, and chat options).
3ADRCs/No Wrong Door System to coordinate access to services across programs.
4Tribal Consultation Policy ensuring meaningful inclusion of tribal leaders and Native Americans with disabilities.
5Aging and Disability Networks programs, research, and innovation activities (e.g., Evidence-Based Programs and Practices, Disability and Rehabilitation Research programs, etc.).
6Disaster/emergency resources and guidance (Emergency Response page with links to FEMA, SAMHSA, Red Cross, and other resources) and fraud avoidance tips.

Target Customer Industries

Client Results

1Millions of Americans benefit from ACL-supported programs by living more independently and participating in their communities.
2Improved access to services and supports for older adults and people with disabilities through funded networks and resource connectors.

Competitive Advantages

1National reach through a network of state and local partners and community-based organizations.
2Direct access to funded programs and supports for aging and disability services through grant mechanisms.
3Evidence-based and innovative programs, plus a focus on research and development.
4Accessible, centralized resources (Eldercare Locator, DIAL) to connect individuals to services.
5Formal Tribal Consultation policy ensuring inclusive policy development for Native communities.

Key Benefits

1Funding and resources to support aging and disability services.

2Centralized access points to connect people with the right services.

3Policy guidance, research, and innovation to improve programs.

4Accessibility-focused navigation and resources for emergencies and everyday needs.

Additional Product Information

Product Description

ACL funds and coordinates services, supports, research, and innovation to strengthen aging and disability networks so older adults and people with disabilities can live independently and participate in their communities.

Target Market

Older adults and people with disabilities and the organizations/government entities that serve them (e.g., states, tribal governments, community-based organizations, universities).

Unique Value Proposition

A federal agency uniquely positioned to fund, coordinate, and connect aging and disability services at a national scale, with dedicated tools (Eldercare Locator, DIAL), a no-wrong-door approach via ADRCs, and culturally inclusive governance (Tribal Consultation Policy).

Technical Requirements

Site accessibility features include keyboard navigation guidance and screen reader compatibility (NVDA); content provides detailed instructions for navigating menus, accordions, and left navigation trees; no specific hardware/software requirements are listed beyond general accessibility guidance.

Pricing Model

Not applicable; ACL operates via federal funding and grants to states and organizations.

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