AirHelp
Business Profile
Core Value Proposition
AirHelp provides flight compensation and air passenger rights services, handling end-to-end claims and paying travelers when eligible.
Target Customer
Air passengers worldwide who experience flight disruptions (delays, cancellations, missed connections) seeking compensation and rights protection.
Key Differentiator
No-win-no-fee, end-to-end service with a high success rate; regulatory expertise across multiple jurisdictions; claims handled by AirHelp with 3 million compensated and 23 million helped; 12+ years in business; operates with lawyers in 35+ countries; offers AirHelp+ flight protection.
Implementation Timeline
Claim in about 2 minutes; insurance payouts arrive in hours for AirHelp+; add trips at least 48 hours before departure to access AirHelp+ protections.
Pain Points
- 1Airlines can make claiming compensation tricky or delay/reject claims.
- 2Claiming can be time-consuming and requires collecting documents and negotiating with airlines.
- 3Passengers may not know their rights or how to claim compensation.
Key Features
- 1Claim in 2 minutes
- 2We handle everything (paperwork, negotiations, case building)
- 33-step process: claim, we build the case, you win
- 4No-win-no-fee with a 35% service fee (including VAT) from the compensation we secure
- 5AirHelp+ flight protection with fast insurance payouts, lounge access, and up to $650 (or €600) airline compensation per disruption
- 6AirHelp mobile app for real-time flight tracking and alerts
- 7AirHelp Score and accessible know-your-rights resources
Target Customer Industries
Client Results
- 1Up to $650 compensation per disruption for delays, cancellations, or missed connections (varies by regulation and distance)
- 23 million passengers compensated to date
- 323 million customers helped
- 4AirHelp+ can provide additional payouts (e.g., fast insurance payouts) and lounge access
Competitive Advantages
- 1No upfront costs; only pay from the compensation you win
- 2Highest claimed success rate verifiable in marketing claims
- 3End-to-end service from claim initiation to payout
- 4Global regulatory expertise with presence in 35+ countries
- 5AirHelp+ provides additional protections (insurance payouts, lounge access, etc.)
Key Benefits
Additional Product Information
Product Description
AirHelp is a flight compensation and air passenger rights platform that helps travelers check eligibility, file claims, and receive compensation; offers AirHelp+ flight protection for additional payouts and lounge access.
Target Market
Air travelers worldwide (US and international routes) seeking compensation for disruptions and protection for future trips
Unique Value Proposition
End-to-end, no-win-no-fee claims combined with regulatory expertise and optional AirHelp+ protection that accelerates payouts and adds lounge access.
Technical Requirements
Access via mobile app or web dashboard; add trips at least 48 hours before departure to access AirHelp+ protections.
Pricing Model
{"standard_fee":"AirHelp charges a 35% service fee (including VAT) from the compensation secured; no fee if no compensation is won.","airhelp_plus_pricing":"AirHelp+ annual membership from $179.99/year; plans include 6 trips for $14.99/month (billed annually) and 9 trips for $20.75/month (billed annually); additional benefits include lounge access and payouts; some statements note no service fees deducted for portions of AirHelp+ protection."}
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