AnswerForce
Business Profile
Core Value Proposition
[AnswerForce] provides 24/7 live answering service and virtual receptionists to help home services businesses grow by capturing leads, scheduling appointments, and supporting customers with real people, around the clock.
Target Customer
Home services professionals and contractors (e.g., HVAC, restoration, roofing, plumbing, electrical, construction, remodeling, landscaping, handyman) and other service-based businesses seeking 24/7 call handling and lead capture.
Key Differentiator
Real people answering 24/7 (not bots) with bilingual English/Spanish receptionists, plus integrations with leading field-service and CRM tools and a positioning around ‘People, Not Bots’.
Implementation Timeline
Implementation can be quick: users can sign up and activate in minutes, forward their first calls, and start receiving call summaries and notifications immediately; plan minutes and features can scale with the business.
Pain Points
- 1Missed calls and lost leads outside business hours
- 2Difficulty scheduling and dispatching appointments
- 3Need for after-hours support and bilingual call handling
Key Features
- 124/7 live answering and virtual receptionists
- 2Appointment scheduling and calendar integration
- 3Lead qualification and call/chat capture
- 4Live chat for website and social channels
- 5After-hours answering (nights, weekends, holidays)
- 6Bilingual answering (English and Spanish)
- 7Call transfers and real-time notifications
- 8CRM/field-service integrations
- 9Mobile app access and dedicated business phone line
- 10Integrations with ServiceTitan, Workiz, QuickBooks, Jobber, Encircle, Zapier, Housecall Pro, FieldPulse, Salesforce, Service Fusion, Improveit360, HubSpot
Target Customer Industries
Client Results
- 1Increased lead capture and conversion by ensuring calls are answered 24/7
- 2More appointments scheduled and tracked in workflows
- 3Reduced missed calls and improved responsiveness
- 4Real-time notifications and call data integrations for workflow automation
Competitive Advantages
- 1Real people handling calls 24/7 (not automated bots)
- 2Bilingual English/Spanish support expands reach
- 3Flexible, scalable plan with per-minute pricing and included/minute allowances
- 4Strong focus on lead capture, qualification, and appointment setting
- 5Wide set of official integrations with popular field-service and CRM tools
Key Benefits
Case Studies & Success Stories
Mathnasium
Mathnasium franchises are supported by AnswerForce to ensure they never miss a call from families seeking services.
Ace Handyman
Ace Handyman services use AnswerForce receptionists to answer every customer call, including middle-of-the-night emergencies and early-morning inquiries.
TeamLogic IT
TeamLogic IT uses AnswerForce to provide around-the-clock response for IT outages, enabling engineers to respond efficiently 24/7.
Additional Product Information
Product Description
AnswerForce offers 24/7 live answering service and virtual receptionists with features like appointment scheduling, lead qualification, live chat, bilingual call handling, and integrations with major business software to help home services and other service-based businesses grow.
Target Market
Home services professionals, contractors, and service-based businesses seeking round-the-clock phone coverage, lead capture, and appointment scheduling.
Unique Value Proposition
Real people handling calls 24/7 to grow your business, not automated bots, with bilingual support and extensive integrations to fit existing workflows.
Technical Requirements
Integrations with ServiceTitan, Workiz, QuickBooks, Jobber, Encircle, Zapier, Housecall Pro, FieldPulse, Salesforce, Service Fusion, Improveit360, HubSpot. Calendar syncing via Google Calendar, Outlook, and Office 365 (per appointment scheduling page). Call data capture and forwarding; mobile app access for notifications and management.
Pricing Model
Per-minute pricing with included minutes in each plan; first 30 calls under 30 seconds each month are free; plans offer scalable minutes and features as you grow.
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