Apache Bugzilla and Apache Jira

Business Profile

Core Value Proposition

Apache Bugzilla/Jira provides centralized, authenticated issue tracking for Apache Software Foundation projects, with support for multiple systems (Bugzilla, Jira, and GitHub) hosted under ASF.

Target Customer

Open-source software developers, project maintainers, and ASF project teams who need to report, track, and manage bugs and issues across Apache projects.

Key Differentiator

ASF hosts multiple issue-tracking systems (Bugzilla and Jira) in a centralized manner, with authenticated access due to abuse concerns, and per-project instances (e.g., SpamAssassin, OpenOffice) alongside guidance and administration contacts.

Implementation Timeline

Not specified in the content.

Pain Points

1High abuse/automation leading to restricted access on Bugzilla instances, requiring authentication.
2Need to report, search, and manage bugs across multiple ASF projects within a single hosting environment.
3Guidelines and procedures for reporting security vulnerabilities and avoiding duplicate or irrelevant reports.

Key Features

1Bugzilla features: Home, New, Browse, Search, Reports, New Account, Log In, file a bug, quick queries, and common queries (bugs in last 24 hours/7 days).
2Jira features: Issue Navigator with dashboards, projects, export tools (CSV), and sign-up/login flow; per-instance funding by Apache under Atlassian license.
3General: Availability of multiple hosted issue trackers (Bugzilla, Jira) and the option for projects to use GitHub for issue tracking.

Target Customer Industries

Client Results

1Not explicitly stated in the content.

Competitive Advantages

1Choice of multiple issue-tracking platforms managed by the ASF (Bugzilla, Jira, and GitHub usage option).
2Dedicated project-specific instances (e.g., SpamAssassin, Apache OpenOffice) with documented guidelines and administration contacts.
3Security-conscious setup (authenticated access required due to abuse, separate security reporting channels).

Key Benefits

1Centralized issue tracking across ASF projects

2Multiple tracking platforms to suit different project needs

3Authenticated access to mitigate abuse and security concerns

4Project-specific instances with documented guidelines and admin contacts

5Ability to export reports and perform searches/browsing across issues

Additional Product Information

Product Description

Apache Software Foundation hosts and maintains issue-tracking systems for its projects, including Bugzilla and Jira instances, with options for GitHub-based tracking and per-project deployments; authentication and security guidelines are provided for reporting issues.

Target Market

Open-source software projects and development teams within the Apache Software Foundation and associated user communities requiring robust issue tracking.

Unique Value Proposition

ASF provides hosted, authenticated issue-tracking options (Bugzilla and Jira) under a single umbrella, with per-project instances and explicit security/reporting guidelines, enabling consistent tracking across diverse Apache projects.

Technical Requirements

Bugzilla uses cookies for login authentication; security vulnerability reports should be sent to security@apache.org; bug reports should be directed to the appropriate ASF Bugzilla or project-specific channels; general problem discussions should use the appropriate project support channels.

Pricing Model

Not disclosed

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