Atlassian Cloud Admin & User Management (Atlassian Support Documentation)

Business Profile

Core Value Proposition

Atlassian Support provides guidance and tools for managing Atlassian cloud accounts, admins, and app access.

Target Customer

Organization admins and IT administrators responsible for user management and app access in Atlassian Cloud (e.g., roles like Organization admin, App admin, Site admin, User access admin).

Key Differentiator

Official Atlassian documentation detailing centralized controls for account management, per-app admin roles, domain-based access, and identity-provider provisioning (including SCIM and Google Workspace integration).

Implementation Timeline

Account deactivation/reactivation effects are immediate; other configuration actions (e.g., domain approvals, app access settings, and invitations) are performed by admins and take effect as configured. Invitation links expire after 30 days.

Pain Points

1Need to temporarily prevent an employee from accessing Atlassian account services (deactivate a managed account).
2Administrative complexity in managing multiple admin roles (organization, site, app, user access) across apps.
3Managing invitations and access across multiple apps and domains, including approved domains and invitation workflows.

Key Features

1Deactivate and reactivate managed accounts with immediate effect on access and accompanying admin notifications.
2Defined admin roles (Organization admin, Site admin, App admin, User access admin) and the ability to assign these roles to users.
3App access controls including approved domains, any-domain/invitation settings, and per-app user invitations and invitations links.
4Three ways to invite users: manual invitations, provisioning from Google Workspace, or SCIM identity-provider provisioning.
5Use of groups to grant admin roles and the concept of default groups for admin roles.

Target Customer Industries

Decision Makers

1Organization admin
2Site admin
3App admin
4User access admin

Client Results

1Immediate loss of access when a managed account is deactivated.
2Immediate restoration of access upon reactivation, with billing resuming for the organization.
3Notifications sent to users and admins when accounts are deactivated or reactivated, including Opsgenie linkage.
4Controlled onboarding and access management through approved domains, user invites, and invitation links (which expire after 30 days).

Competitive Advantages

1Official Atlassian guidance that consolidates account management, admin roles, and app access in one place.
2Supports identity-provider provisioning (SCIM) and integration with Google Workspace for streamlined onboarding.
3Domain-based access controls via Approved domains and Any domain settings to balance security and onboarding.
4Granular per-app admin capabilities (App admin, User access admin) without giving full Atlassian Administration access.

Key Benefits

1Centralized control over accounts and admin roles.

2Immediate enforcement of access changes (deactivate/reactivate).

3Flexible onboarding via manual invites, identity-provider provisioning, and domain-based access.

4Per-app administration without granting broad admin access.

5Domain-based access controls and configurable invitation mechanisms.

Additional Product Information

Product Description

Official Atlassian Support resources detailing how to manage Atlassian cloud accounts, administer users, and control access to apps across an organization.

Target Market

Organizations using Atlassian Cloud apps (e.g., Jira Software, Jira Service Management, Confluence, Bitbucket, Trello) looking to manage accounts, admins, and app access.

Unique Value Proposition

Official, structured workflows and terminology (e.g., org/site/app/user admin; approved domains; SCIM/Google Workspace provisioning) enabling secure, scalable, and auditable user access management across Atlassian cloud apps.

Technical Requirements

Familiarity with Atlassian Administration, ability to configure App access settings, knowledge of Google Workspace integration and SCIM provisioning, and understanding of domain-based access concepts.

Pricing Model

Not specified in the provided content.

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