Avinor

Business Profile

Core Value Proposition

Avinor provides safe and efficient travel by operating 43 airports in Norway and serving 50 million passengers annually.

Target Customer

Passengers traveling through Avinor-operated airports; business partners/tenants at airports (retailers, car rental, hotels, banks and other services); public authorities interacting with airport operations.

Key Differentiator

Nationally integrated airport operator with a broad ecosystem of services (parking, shopping, lounges, hotels, car rental, tax refunds) across multiple airports, plus privacy-compliant data handling, real-time passenger flow insights, and security/privacy-focused operations.

Implementation Timeline

Not specified in available content.

Pain Points

1Ensuring protection and compliant handling of personal data across airport services (GDPR compliance and data rights).
2Creating an efficient, smooth passenger journey through check-in, security, baggage handling and boarding while providing assistive services.
3Coordinating a wide range of airport services (parking, shopping, tax-free, concessions) in a secure, centralized manner.

Key Features

1Parkering: check price and book parking.
2Shopping and dining: overview of shops and eateries; Tax Free with Klikk & hent (pre-order and pickup).
3Car rental: multiple providers (e.g., Avis, Budget, Enterprise, Europcar, Hertz, Sixt).
4Lounge access: six lounges across domestic and international areas.
5Hotels and conferences near/at the airport; travel and business facilities.
6Tax refunds and currency/bank services; domestic transfer options for international arrivals.
7Assistansen: assistive services for passengers with needs to move to/from flights.
8Sikkerhetskontrollen og innsjekk: self-service check-in machines and self-checks in coordination with airlines; self-service bag drop.
9Video surveillance across all airports with controlled retention (mainly 7 days).
10Sensor-based queue time management (MAC-address based, anonymized and encrypted), to estimate wait times and flows.

Target Customer Industries

Decision Makers

1Personvernombud

Client Results

1Safe and efficient travel experience for passengers.
2Integrated airport services that support parking, shopping, dining, and other passenger needs in one ecosystem.
3Assistance and accessibility services to help passengers move to/from flights.
4Privacy-conscious operations with GDPR alignment and data-protection rights for users.

Competitive Advantages

1Scale and nationwide footprint: operates 43 airports in Norway.
2Comprehensive, integrated passenger experience (parking, shopping, lounges, hotels, car rental, tax refunds) across multiple airports.
3Privacy and data protection emphasis with GDPR awareness and detailed rights information.
4Advanced operational features like real-time queue time estimation using anonymized sensor data and secure video surveillance.

Key Benefits

1Safe and efficient travel experiences for passengers.

2Wide range of on-site services (parking, shopping, dining, tax-free, car rental, lounges, hotels).

3Accessible assistive services for travelers with needs.

4Security and privacy-focused operations with GDPR compliance and data rights.

5Real-time passenger flow insights and queue management to improve throughput.

Additional Product Information

Product Description

Nationwide airport operator delivering travel services and passenger experiences across 43 Norwegian airports, including parking, shopping, lounges, hotels, car rental, assistanse, and security services.

Target Market

Passengers using Norwegian airports, airlines operating at those airports, airport retailers and service providers, government/public authorities.

Unique Value Proposition

A single operator providing an integrated, privacy-conscious, passenger-centric airport ecosystem across Norway’s 43 airports.

Technical Requirements

Technical aspects mentioned include: MAC-address anonymization with SHA-256 hashing for sensor-based queue-time measurements, SSL encryption for sensor-server communications, video surveillance with typical retention of 7 days, self-service check-in kiosks, and Klikk & hent (pre-ordering for Tax Free).

Pricing Model

Not specified

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