Be My Eyes

Business Profile

Core Value Proposition

Be My Eyes provides real-time visual assistance for blind and low-vision users via volunteers and AI.

Target Customer

{"Blind and low-vision individuals seeking visual assistance","Volunteers globally who provide descriptions and guidance","Businesses seeking to enhance accessible customer service and workplace inclusion (Be My Eyes for Business)"}

Key Differentiator

Be My Eyes uniquely combines live video help from a global volunteer network with Be My AI for automated descriptions, offering 24/7, free, anonymous support in 150+ countries and 180+ languages.

Implementation Timeline

Immediate value upon downloading and using the Be My Eyes app; 24/7 access to volunteers and AI assistance

Pain Points

1Need for instant, accurate descriptions of surroundings or tasks for blind/low-vision users
2High cost and slow turnaround of accessible customer service and support in organizations
3Shopping and everyday tasks can be challenging without real-time assistance; language and geographic coverage historically limited

Key Features

1Real-time video-assisted help from volunteers
2Be My AI for automated descriptions
3Be My Eyes for Business (customer service and internal accessibility)
4Be My Eyes for Windows and Be My Eyes Smart Glasses
5100% anonymous (volunteers hear voice and see only what is shared)
624/7 worldwide availability across 150+ countries and 180+ languages
7Free and unlimited calls
8Service Directory to connect with partner support

Target Customer Industries

Client Results

1Up to 90% of cases resolved automatically in business scenarios
2Resolution times and costs reduced by 60% in business use
324/7 real-time assistance; worldwide access; anonymous interactions

Competitive Advantages

1Global volunteer network delivering human-assisted visual support
2Combination with AI to accelerate/make automated resolutions
3No cost to users (free and unlimited calls)
4Anonymous interactions that protect user privacy
5Extensive geographic and language reach

Key Benefits

1Real-time, human-assisted visual descriptions

2Accessibility for all with 180+ languages and 150+ countries

3Cost-free, unlimited usage

4AI-assisted descriptions via Be My AI

5For businesses: faster issue resolution and reduced costs

Case Studies & Success Stories

Be My Eyes and Tesco team up on World Sight Day to make in-store shopping more accessible across the UK

Case #1

Collaboration enabling blind and partially sighted customers to access real-time, personalised visual assistance in Tesco stores via the Be My Eyes app.

Be My Eyes Partners with Tesco to Bring Accessible Support to Customers Across the UK for World Sight Day

Case #2

Tesco now offers real-time support for blind and partially sighted customers via Be My Eyes.

Additional Product Information

Product Description

Be My Eyes connects blind and low-vision users with real-time visual assistance from volunteers around the world via live video, complemented by AI tools.

Target Market

Blind and low-vision individuals; volunteers; businesses seeking accessible customer service and inclusive workplaces

Unique Value Proposition

Be My Eyes uniquely blends live human support with AI, offering free, 24/7, anonymous visual assistance worldwide.

Technical Requirements

Smartphone app (iOS/Android); optional Be My Eyes for Windows; Be My Eyes Smart Glasses; service directory access

Pricing Model

Free and unlimited calls

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