Be My Eyes
Business Profile
Core Value Proposition
Be My Eyes provides real-time visual assistance for blind and low-vision users via volunteers and AI.
Target Customer
{"Blind and low-vision individuals seeking visual assistance","Volunteers globally who provide descriptions and guidance","Businesses seeking to enhance accessible customer service and workplace inclusion (Be My Eyes for Business)"}
Key Differentiator
Be My Eyes uniquely combines live video help from a global volunteer network with Be My AI for automated descriptions, offering 24/7, free, anonymous support in 150+ countries and 180+ languages.
Implementation Timeline
Immediate value upon downloading and using the Be My Eyes app; 24/7 access to volunteers and AI assistance
Pain Points
- 1Need for instant, accurate descriptions of surroundings or tasks for blind/low-vision users
- 2High cost and slow turnaround of accessible customer service and support in organizations
- 3Shopping and everyday tasks can be challenging without real-time assistance; language and geographic coverage historically limited
Key Features
- 1Real-time video-assisted help from volunteers
- 2Be My AI for automated descriptions
- 3Be My Eyes for Business (customer service and internal accessibility)
- 4Be My Eyes for Windows and Be My Eyes Smart Glasses
- 5100% anonymous (volunteers hear voice and see only what is shared)
- 624/7 worldwide availability across 150+ countries and 180+ languages
- 7Free and unlimited calls
- 8Service Directory to connect with partner support
Target Customer Industries
Client Results
- 1Up to 90% of cases resolved automatically in business scenarios
- 2Resolution times and costs reduced by 60% in business use
- 324/7 real-time assistance; worldwide access; anonymous interactions
Competitive Advantages
- 1Global volunteer network delivering human-assisted visual support
- 2Combination with AI to accelerate/make automated resolutions
- 3No cost to users (free and unlimited calls)
- 4Anonymous interactions that protect user privacy
- 5Extensive geographic and language reach
Key Benefits
Case Studies & Success Stories
Be My Eyes and Tesco team up on World Sight Day to make in-store shopping more accessible across the UK
Collaboration enabling blind and partially sighted customers to access real-time, personalised visual assistance in Tesco stores via the Be My Eyes app.
Be My Eyes Partners with Tesco to Bring Accessible Support to Customers Across the UK for World Sight Day
Tesco now offers real-time support for blind and partially sighted customers via Be My Eyes.
Additional Product Information
Product Description
Be My Eyes connects blind and low-vision users with real-time visual assistance from volunteers around the world via live video, complemented by AI tools.
Target Market
Blind and low-vision individuals; volunteers; businesses seeking accessible customer service and inclusive workplaces
Unique Value Proposition
Be My Eyes uniquely blends live human support with AI, offering free, 24/7, anonymous visual assistance worldwide.
Technical Requirements
Smartphone app (iOS/Android); optional Be My Eyes for Windows; Be My Eyes Smart Glasses; service directory access
Pricing Model
Free and unlimited calls
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