British Library
Business Profile
Core Value Proposition
British Library provides free, open access to a vast national collection (over 170 million items) and free study spaces, along with events, exhibitions, and research services.
Target Customer
Researchers, students, educators, families, and members of the general public seeking access to collections, study spaces, events, and business resources.
Key Differentiator
UK's national library offering free access to a massive, diverse collection and integrated services (Reader Pass, study spaces, events, exhibitions, business and IP support) in a single institution.
Implementation Timeline
Immediate access to Reader Pass and study spaces upon registration; events and exhibitions have set dates; ongoing access to collections and services as long as usage is permitted.
Pain Points
- 1Limited or difficult access to a vast and diverse set of items without a centralized, publicly accessible resource.
- 2Need for quiet, free study spaces and Reading Rooms to conduct research or learning.
- 3Desire for research guidance and business-specific resources (e.g., Business & IP Centre) to start or grow projects.
Key Features
- 1Free Reader Pass and free study spaces in London and West Yorkshire
- 2Access to Reading Rooms and trillions of items in the Library's collections
- 3Exhibitions, events, and educational programs (Story Explorers, Secret Maps, etc.)
- 4Digitised collections and digital resources (Digitised collections, Research Repository, etc.)
- 5Business & IP Centre offering business support, IP information, and market research
Target Customer Industries
Client Results
- 1Enhanced access to a large, multi-format collection for academic and personal research
- 2Improved productivity and study opportunities through free spaces and resources
- 3Access to business and IP resources to support entrepreneurship and professional initiatives
Competitive Advantages
- 1Free access to a vast, national collection
- 2Combination of physical spaces, digital resources, and learning programs in one institution
- 3Dedicated business support via the Business & IP Centre
- 4Reading Rooms and accessibility services to support diverse user needs
Key Benefits
Additional Product Information
Product Description
The national library of the UK offering free access to millions of items, free study spaces, Reader Pass, events, exhibitions, and various research and business support services.
Target Market
Researchers, students, educators, families, and professionals seeking access to collections, study spaces, and business resources.
Unique Value Proposition
A free, nationwide library experience with unparalleled collection access, study spaces, and integrated services (including business and IP support) across London and West Yorkshire.
Technical Requirements
Reader Pass required to view materials in Reading Rooms; free Wi‑Fi available without credentials; accessibility features and assistive services available.
Pricing Model
Free access to spaces and many services; Reader Pass is free; some exhibitions and paid events/exhibitions exist.
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