Broadcom Support Portal
Business Profile
Core Value Proposition
[Broadcom Support Portal] provides a centralized hub for Broadcom customers to access support resources, including knowledge base, product communities, education portal, licensing and entitlements, case management, and service status across Broadcom’s product portfolio.
Target Customer
{"Broadcom customers and partners","IT professionals, system administrators, engineers seeking technical support","License/entitlements managers and procurement teams","Users needing access to downloads, case management, and education resources"}
Key Differentiator
Integrated, multi-product support ecosystem in a single portal, combining knowledge base, product communities, education/training, licensing/entitlements, case management, advanced support options, and partner portal access in one place.
Implementation Timeline
Not specified
Pain Points
- 1Difficulty locating accurate product documentation and getting timely support across multiple Broadcom product lines
- 2Managing entitlements, licenses, and software downloads across various products (Licensing Portal, My Entitlements, My Downloads, etc.)
- 3Navigating across multiple portals and contacts (technical vs non-technical support, partner channels) for assistance
Key Features
- 1Knowledge Base Articles and Documentation
- 2Product Communities for peer collaboration
- 3Education Portal with training offerings
- 4Virtual Agent (Chat Now) for quick answers
- 5Advanced/Standard Support Offerings details and access
- 6My Dashboard, My Entitlements, My Downloads, My Cases for personalized management
- 7Service Status and Compatibility Matrix
- 8Licensing Portal and TruFOS/Gen 5 FOS upgrade certificates
- 9Case Management and Licensing/Support Portals integration
Target Customer Industries
Client Results
- 1Faster access to support resources and self-service options
- 2Consolidated licensing, entitlements, and downloads management
- 3Centralized access to knowledge, communities, and training reducing time-to-resolution
Competitive Advantages
- 1Single entry point for support, licensing, training, and community interactions across Broadcom’s portfolio
- 2Combines knowledge base, education, and licensing with case management and service status
- 3Supports both technical and non-technical use cases with dedicated portals and paths
Key Benefits
Additional Product Information
Product Description
A centralized online platform providing access to Broadcom support resources, including knowledge base, product communities, education portal, licensing and entitlements, case management, and service status for Broadcom Software, Brocade Storage Networking, and Semiconductors.
Target Market
Broadcom customers across technology and manufacturing sectors requiring support, licensing, downloads, training, and community collaboration
Unique Value Proposition
A comprehensive, integrated support ecosystem that unifies documentation, education, licensing, case management, and community interactions for Broadcom’s diverse product portfolio in a single portal.
Technical Requirements
{"Web access to support.broadcom.com with pop-up functionality enabled for full feature access"}
Pricing Model
Not specified
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