Broadcom Support Portal

Business Profile

Core Value Proposition

[Broadcom Support Portal] provides a centralized hub for Broadcom customers to access support resources, including knowledge base, product communities, education portal, licensing and entitlements, case management, and service status across Broadcom’s product portfolio.

Target Customer

{"Broadcom customers and partners","IT professionals, system administrators, engineers seeking technical support","License/entitlements managers and procurement teams","Users needing access to downloads, case management, and education resources"}

Key Differentiator

Integrated, multi-product support ecosystem in a single portal, combining knowledge base, product communities, education/training, licensing/entitlements, case management, advanced support options, and partner portal access in one place.

Implementation Timeline

Not specified

Pain Points

1Difficulty locating accurate product documentation and getting timely support across multiple Broadcom product lines
2Managing entitlements, licenses, and software downloads across various products (Licensing Portal, My Entitlements, My Downloads, etc.)
3Navigating across multiple portals and contacts (technical vs non-technical support, partner channels) for assistance

Key Features

1Knowledge Base Articles and Documentation
2Product Communities for peer collaboration
3Education Portal with training offerings
4Virtual Agent (Chat Now) for quick answers
5Advanced/Standard Support Offerings details and access
6My Dashboard, My Entitlements, My Downloads, My Cases for personalized management
7Service Status and Compatibility Matrix
8Licensing Portal and TruFOS/Gen 5 FOS upgrade certificates
9Case Management and Licensing/Support Portals integration

Target Customer Industries

Client Results

1Faster access to support resources and self-service options
2Consolidated licensing, entitlements, and downloads management
3Centralized access to knowledge, communities, and training reducing time-to-resolution

Competitive Advantages

1Single entry point for support, licensing, training, and community interactions across Broadcom’s portfolio
2Combines knowledge base, education, and licensing with case management and service status
3Supports both technical and non-technical use cases with dedicated portals and paths

Key Benefits

1Centralized access to support resources (KB, communities, education)

2Integrated licensing, entitlements, and downloads management

3Self-service and automation via virtual agent

4Direct access to case management and advanced support options

Additional Product Information

Product Description

A centralized online platform providing access to Broadcom support resources, including knowledge base, product communities, education portal, licensing and entitlements, case management, and service status for Broadcom Software, Brocade Storage Networking, and Semiconductors.

Target Market

Broadcom customers across technology and manufacturing sectors requiring support, licensing, downloads, training, and community collaboration

Unique Value Proposition

A comprehensive, integrated support ecosystem that unifies documentation, education, licensing, case management, and community interactions for Broadcom’s diverse product portfolio in a single portal.

Technical Requirements

{"Web access to support.broadcom.com with pop-up functionality enabled for full feature access"}

Pricing Model

Not specified

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