Broadcom Support Portal
Business Profile
Core Value Proposition
Broadcom Support Portal provides a comprehensive, integrated support ecosystem for Broadcom products, including knowledge base articles, case management, product downloads, entitlements, and access to Education, Virtual Agent, Partner Portal, and Licensing resources.
Target Customer
Broadcom customers and partners seeking technical support, software/hardware downloads, entitlements, and self-serve resources across Broadcom products (including Broadcom Software, Brocade Storage Networking, and Semiconductors).
Key Differentiator
Integrated, one-stop support hub that combines knowledge base, case management, downloads, entitlements, education, product communities, licensing, and partner portals within a single portal.
Pain Points
- 1Difficulty finding product information and getting timely support
- 2Managing licenses and entitlements
- 3Accessing software downloads quickly across Broadcom products
Key Features
- 1Knowledge Base Articles
- 2Case Management
- 3My Entitlements / Entitlements management
- 4My Downloads / Software downloads
- 5Product Communities
- 6Education Portal
- 7Virtual Agent
- 8Licensing Portal
- 9Advanced Support Offerings
Target Customer Industries
Competitive Advantages
- 1Centralized access to multiple support resources in a single portal
- 2Direct access to communities, education, licensing, and partner tools from one place
Key Benefits
Additional Product Information
Product Description
A centralized access point for Broadcom product support, offering knowledge base articles, case management, downloads, entitlements, and connections to education, communities, licensing, and partner resources.
Target Market
Broadcom customers and partners using Broadcom software, Brocade storage networking products, and semi conductor hardware solutions.
Unique Value Proposition
An integrated platform delivering knowledge, licensing, entitlements, and support services across Broadcom's product portfolio in a single portal.
Technical Requirements
{"Pop-up blockers should be enabled for support.broadcom.com to avoid access messages"}
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