Broadcom Support Portal

Business Profile

Core Value Proposition

Broadcom Support Portal provides a comprehensive, integrated support ecosystem for Broadcom products, including knowledge base articles, case management, product downloads, entitlements, and access to Education, Virtual Agent, Partner Portal, and Licensing resources.

Target Customer

Broadcom customers and partners seeking technical support, software/hardware downloads, entitlements, and self-serve resources across Broadcom products (including Broadcom Software, Brocade Storage Networking, and Semiconductors).

Key Differentiator

Integrated, one-stop support hub that combines knowledge base, case management, downloads, entitlements, education, product communities, licensing, and partner portals within a single portal.

Pain Points

1Difficulty finding product information and getting timely support
2Managing licenses and entitlements
3Accessing software downloads quickly across Broadcom products

Key Features

1Knowledge Base Articles
2Case Management
3My Entitlements / Entitlements management
4My Downloads / Software downloads
5Product Communities
6Education Portal
7Virtual Agent
8Licensing Portal
9Advanced Support Offerings

Target Customer Industries

Competitive Advantages

1Centralized access to multiple support resources in a single portal
2Direct access to communities, education, licensing, and partner tools from one place

Key Benefits

1Faster issue resolution through centralized knowledge and self-service resources

2Streamlined entitlement and license management

3Direct access to software downloads and case management

4Access to training via Education Portal and community collaboration

5Licensing and partner tools available in one place

Additional Product Information

Product Description

A centralized access point for Broadcom product support, offering knowledge base articles, case management, downloads, entitlements, and connections to education, communities, licensing, and partner resources.

Target Market

Broadcom customers and partners using Broadcom software, Brocade storage networking products, and semi conductor hardware solutions.

Unique Value Proposition

An integrated platform delivering knowledge, licensing, entitlements, and support services across Broadcom's product portfolio in a single portal.

Technical Requirements

{"Pop-up blockers should be enabled for support.broadcom.com to avoid access messages"}

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