California Department of Transportation (Caltrans)
Business Profile
Core Value Proposition
California Department of Transportation (Caltrans) provides transportation infrastructure, planning and services to improve safety, mobility and quality of life for Californians.
Target Customer
{"California residents and travelers who rely on state highways, intercity rail, and airports","Local agencies and governments","Businesses seeking permits on state highway right of way","Public and media"}
Key Differentiator
A state government agency overseeing more than 50,000 miles of highways and freeways, intercity rail services, and permits for more than 400 public-use airports and hospital heliports, organized around six primary programs (Aeronautics, Highway Transportation, Mass Transportation, Transportation Planning, Administration, and the Equipment Service Center) plus statewide campaigns and public-facing services.
Implementation Timeline
N/A
Pain Points
- 1Road safety and reducing highway fatalities and injuries
- 2Equitable transportation outcomes and reduction of disparities
- 3Climate resilience and sustainable transportation across California
Key Features
- 1Six core programs: Aeronautics, Highway Transportation, Mass Transportation, Transportation Planning, Administration, Equipment Service Center
- 2Online services and permits: Obtain Temporary Permits for Businesses to Operate on State Highway Right of Way; Caltrans Engagement Portal; Submit Public Records; Submit Damage Claim
- 3Public campaigns and safety initiatives: ADA Access, Adopt-A-Highway, Be Work Zone Alert, Amber Alert, Move Over Law, etc.
- 4Public travel information tools: QuickMap for real-time highway conditions, live traffic cameras, lane closures
- 5Leadership and governance: Caltrans Director (e.g., Dina El-Tawansy) and CalSTA Secretary (e.g., Toks Omishakin)
Target Customer Industries
Decision Makers
- 1Director, Caltrans
- 2Secretary of Transportation (CalSTA)
- 3Public Affairs/Media Lead or Public Information Officer
Client Results
- 1Improved safety on California highways and infrastructure
- 2Enhanced mobility and connectivity across highways, intercity rail, and airports
- 3Public access to information, permits and records; increased transparency and responsiveness
Competitive Advantages
- 1Scale and integration across multiple modes (highways, rail, airports) and planning activities
- 2Public-facing digital tools (QuickMap, live travel information) and ongoing statewide campaigns
- 3Established government entity with mission to improve lives and communities through transportation
Key Benefits
Additional Product Information
Product Description
Caltrans manages California’s highway and freeway system, provides intercity rail services, permits airports and hospital heliports, and collaborates with local agencies to deliver transportation solutions.
Target Market
{"California residents","Travelers","Local governments and agencies","Businesses needing permits on state highway rights of way"}
Unique Value Proposition
An integrated state transportation authority delivering safe, connected, and resilient transportation networks through highways, rail, planning, and public outreach, backed by a comprehensive program portfolio and public-facing services.
Technical Requirements
N/A
Pricing Model
N/A
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