California Department of Transportation (Caltrans)

Business Profile

Core Value Proposition

California Department of Transportation (Caltrans) provides transportation infrastructure, planning and services to improve safety, mobility and quality of life for Californians.

Target Customer

{"California residents and travelers who rely on state highways, intercity rail, and airports","Local agencies and governments","Businesses seeking permits on state highway right of way","Public and media"}

Key Differentiator

A state government agency overseeing more than 50,000 miles of highways and freeways, intercity rail services, and permits for more than 400 public-use airports and hospital heliports, organized around six primary programs (Aeronautics, Highway Transportation, Mass Transportation, Transportation Planning, Administration, and the Equipment Service Center) plus statewide campaigns and public-facing services.

Implementation Timeline

N/A

Pain Points

1Road safety and reducing highway fatalities and injuries
2Equitable transportation outcomes and reduction of disparities
3Climate resilience and sustainable transportation across California

Key Features

1Six core programs: Aeronautics, Highway Transportation, Mass Transportation, Transportation Planning, Administration, Equipment Service Center
2Online services and permits: Obtain Temporary Permits for Businesses to Operate on State Highway Right of Way; Caltrans Engagement Portal; Submit Public Records; Submit Damage Claim
3Public campaigns and safety initiatives: ADA Access, Adopt-A-Highway, Be Work Zone Alert, Amber Alert, Move Over Law, etc.
4Public travel information tools: QuickMap for real-time highway conditions, live traffic cameras, lane closures
5Leadership and governance: Caltrans Director (e.g., Dina El-Tawansy) and CalSTA Secretary (e.g., Toks Omishakin)

Target Customer Industries

Decision Makers

1Director, Caltrans
2Secretary of Transportation (CalSTA)
3Public Affairs/Media Lead or Public Information Officer

Client Results

1Improved safety on California highways and infrastructure
2Enhanced mobility and connectivity across highways, intercity rail, and airports
3Public access to information, permits and records; increased transparency and responsiveness

Competitive Advantages

1Scale and integration across multiple modes (highways, rail, airports) and planning activities
2Public-facing digital tools (QuickMap, live travel information) and ongoing statewide campaigns
3Established government entity with mission to improve lives and communities through transportation

Key Benefits

1Safety improvements and safer travel

2Improved mobility and public connectivity

3Public access to information, permits, and records

4Equity and climate action embedded in transportation planning

5Public campaigns and safety alerts to protect travelers

Additional Product Information

Product Description

Caltrans manages California’s highway and freeway system, provides intercity rail services, permits airports and hospital heliports, and collaborates with local agencies to deliver transportation solutions.

Target Market

{"California residents","Travelers","Local governments and agencies","Businesses needing permits on state highway rights of way"}

Unique Value Proposition

An integrated state transportation authority delivering safe, connected, and resilient transportation networks through highways, rail, planning, and public outreach, backed by a comprehensive program portfolio and public-facing services.

Technical Requirements

N/A

Pricing Model

N/A

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