Canada Border Services Agency Website (cbsa-asfc.gc.ca)
Business Profile
Core Value Proposition
Canada Border Services Agency Website (cbsa-asfc.gc.ca) provides official information about CBSA programs and services, including privacy notices, terms and conditions, and guidance on using government digital services.
Target Customer
General public (Canadian citizens and others) seeking CBSA programs and services; media organizations; researchers; government stakeholders.
Key Differentiator
Official Government of Canada CBSA site that combines program information with explicit privacy, accessibility, official-language and social-media policies, all in a bilingual framework.
Implementation Timeline
N/A (information site; value realized immediately upon access; no deployment).
Pain Points
- 1Need for clear, privacy-focused information about government online interactions (Privacy Act, IP addresses, data handling).
- 2Need for understanding terms and conditions and how CBSA handles data and communications.
- 3Need guidance on how CBSA interacts via social media and what constitutes acceptable engagement.
Key Features
- 1Privacy notice and compliance with the Privacy Act; data handling and security statements.
- 2Digital markers and cookies details, with user guidance to reject cookies if desired.
- 3Web analytics (AWStats) and data retention (up to 18 months) for site usage.
- 4Information on third-party social media interactions (Facebook, Twitter, YouTube) and related privacy considerations.
- 5Official language accessibility (English and French) and accessibility commitments.
Target Customer Industries
Decision Makers
- 1Access to Information and Privacy Coordinator
Client Results
- 1Users obtain official CBSA information and guidance; clear privacy and data handling details; ability to contact the agency for ATIP inquiries; and up-to-date multilingual accessibility information.
Competitive Advantages
- 1Authoritative government source with formal privacy notices and compliance.
- 2Bilingual content and explicit accessibility commitments.
- 3Clear guidance on using social media and contact channels for privacy inquiries.
- 4Transparent content ownership and reproduction rights.
Key Benefits
Additional Product Information
Product Description
Official CBSA website delivering information about programs and services, privacy and legal notices, and guidance on interacting with the agency through digital channels and social media.
Target Market
Canadian public, journalists, researchers, and organizations seeking CBSA information and services.
Unique Value Proposition
A trusted, bilingual government information portal that combines program details with transparent privacy, accessibility, and official-language policies.
Technical Requirements
Browser-based access; cookies and digital markers may be used; users can reject cookies/digital markers, potentially affecting site interaction; uses AWStats for web analytics; content may be hosted or linked with third-party platforms (social media).
Pricing Model
Not applicable (government information portal)
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