City of Ann Arbor

Business Profile

Core Value Proposition

City of Ann Arbor provides public municipal services and information to residents and businesses, including water billing, parking, treasury, and city government services.

Target Customer

Residents of Ann Arbor, local businesses, and visitors needing city services or information.

Key Differentiator

Integrated municipal services focused on delivering exceptional services to sustain and enhance a vibrant, safe and diverse community, with centralized access to water, parking, and treasury functions under one city government.

Implementation Timeline

Not specified in the provided content.

Pain Points

1Managing and paying multiple city bills (water/sewer, taxes, parking citations) with diverse payment options and deadlines.
2Finding, requesting, and tracking city services and issue reports (e.g., potholes, streetlight repairs, sign repairs) across several service areas.
3Understanding and navigating parking rules, enforcement, and appeals, including stadium-event restrictions and towing consequences.

Key Features

1Online and multiple payment options for parking citations and property taxes (online portal, phone payments, mail, drop boxes, in-person).
2Parking management: Parking Referee for appeals, in-person appeal sessions, and the option to request formal appeals to the 15th District Court.
3Residential Parking Permits program with decals for eligible neighborhoods.
4Water Billing: quarterly billing for water, sewer, and stormwater; assistance programs and payment delay options; urgent water issue reporting.
5Online property tax data and assessment information; various payment methods and drop boxes for tax payments; information on tax due dates and deferments.

Target Customer Industries

Decision Makers

1City Treasurer
2Parking Referee

Client Results

1Not specified in the provided content.

Competitive Advantages

1Multiple flexible payment options for various city obligations (online, phone, mail, drop boxes, in-person).
2Transparent and structured processes for taxes and parking, including due dates, delinquency notices, and appeals.
3Dedicated parking management tools and resources (Parking Referee, in-person sessions, appeals to the court, towing information).
4Access to online assessment and property tax data, plus self-service payment options.
5Centralized city information and communication channels (public notices, alerts, Open City Hall, Public Engagement Hub).

Key Benefits

1One-stop access to essential city services (water billing, parking, taxes, reporting issues).

2Flexible, multi-channel payment options and support for residents and businesses.

3Transparent processes and clear guidance for parking, taxes, and service requests.

Additional Product Information

Product Description

Municipal government providing a broad range of resident and business services, including water billing, parking management, treasury, and general city administration.

Target Market

Residents, local businesses, and visitors in Ann Arbor, Michigan seeking city services and information.

Unique Value Proposition

The City of Ann Arbor delivers exceptional, accessible municipal services that sustain and enhance a vibrant, safe, and diverse community through centralized, user-friendly government services.

Technical Requirements

Not specified in the provided content.

Pricing Model

{"Parking citation online/phone payment service charge: $3.50 per citation.","Public parking rate: $2.50 per hour (meters).","Parking fines: $15 (expired meter if paid next business day), $25 (within 14 days), $60 (after 14 days), $70 (after 30 days)."}

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