City of Tacoma Services Portal

Business Profile

Core Value Proposition

[City of Tacoma Services Portal] provides a comprehensive, one-stop portal for accessing city services, information, permits, and resources for residents, businesses, and visitors.

Target Customer

Tacoma residents, local businesses, visitors, and city staff who need information, services, permits, reporting, or engagement with city government.

Key Differentiator

Consolidated access to a wide range of city departments and online services in a single online presence, highlighted by a stated goal of being 'Your one-stop shop for City services' and extensive online offerings (e.g., online reporting, utility payments, permits).

Implementation Timeline

{"Not explicitly stated; the portal implies immediate online access to information and services"}

Pain Points

1Finding and accessing a broad array of city services from many departments in one place
2Reporting non-emergency city issues online
3Obtaining permits, licenses, and paying related fees online

Key Features

1Online Services Catalog and single portal access to City services
2Online reporting for non-emergency issues (e.g., potholes) and conducting complaints
3Paying utility bills and accessing information on utilities
4Building permits, inspections, and building codes information
5Planning, zoning, and development services information and permits

Target Customer Industries

Decision Makers

1Mayor
2City Manager
3City Council Member
4City Clerk
5Chief Strategy Officer
6City Attorney
7Executive Profiles (various department heads)

Client Results

1Not explicitly stated in the content (no case studies or metrics provided)

Competitive Advantages

1Official, centralized access to a wide range of municipal information and services
2Direct online capabilities for reporting issues, paying bills, and obtaining permits
3Integrated resources across multiple City departments (economic development, environmental policies, planning, public safety, etc.)

Key Benefits

1One-stop access to city services and information

2Ability to report issues online and track statuses

3Online bill payments for utilities

4Access to permits, licenses, and development resources

5Comprehensive coverage of city programs (planning, public safety, environment, etc.)

Additional Product Information

Product Description

A municipal online platform offering information, services, licensing, permits, and resources for residents, businesses, and visitors to the City of Tacoma.

Target Market

Tacoma residents, local businesses, tourists/visitors, and city employees who need government services and information.

Unique Value Proposition

A unified, government-backed portal designed to provide a one-stop access point for City services, information, and online transactions across multiple departments.

Technical Requirements

Not specified in the content

Pricing Model

Not specified; mentions license fees, taxes, and payments as part of city services (e.g., licensing, permits, tax information) but no explicit pricing model for the portal itself

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