Citymapper
Business Profile
Core Value Proposition
Citymapper provides all-in-one, real-time multi-modal travel planning and navigation to help urban commuters move around cities more efficiently.
Target Customer
Urban commuters in major cities; transit agencies and city governments
Key Differentiator
A single app that aggregates real-time multi-modal routing with data from multiple transit agencies, offers rider insights for networks, offline maps, and a broad ecosystem of partners (ride-hail, bike-share, scooters) for one-stop mobility.
Implementation Timeline
Not specified in content
Pain Points
- 1Fragmented multi-modal travel planning across buses, subways, trains, ferries, taxis, bikes, and scooters
- 2Need for real-time wait times, disruptions, and direction accuracy
- 3Desire to compare routes and costs across modes and providers in one place
Key Features
- 1Multi-modal trip planning across buses, subways, trains, ferries, taxis, ride-sharing, bike-sharing, e-scooters, and walking
- 2Turn-by-turn directions and real-time ETA with live mapping
- 3One-stop mobility: compare cab fares, hail rides, bikes, and scooters within the app
- 4Offline access to maps for supported cities
- 5Personalization: save Home/Work and favorite lines; disruption/status alerts
Target Customer Industries
Client Results
- 1Improved city mobility with real-time information and rider insights for transport networks
- 2Consolidated access to multiple transit options in a single app
Competitive Advantages
- 1Strong multi-modal integration and real-time data from many transit agencies
- 2Wide city coverage and open data from transit agencies
- 3Partnership ecosystem with ride-hail, bike-share, scooter providers
- 4Offline mode and lock-screen/quick-access features on mobile platforms
Key Benefits
Case Studies & Success Stories
Citymapper Jersey City (JC)
Citymapper JC is a free app integrating all Jersey City transit services in one location to help residents and visitors use public transport with confidence and ease.
Additional Product Information
Product Description
Citymapper is a transport app that provides real-time, multi-modal journey planning and navigation across cities worldwide, aggregating transit data and mobility options (bus, train, subway, ferry, taxis, ride share, bike share, e-scooters) with turn-by-turn directions and live updates.
Target Market
Urban residents and commuters in major cities, plus transit agencies and city governments seeking to optimize transport networks
Unique Value Proposition
A single, data-rich platform delivering real-time, multi-modal routing with rider insights and offline capabilities for cities and travelers
Technical Requirements
Mobile apps on iOS and Android; iOS 17.0+ and watchOS 10.0+ required for iOS; Wear OS support; offline map availability; uses open transit data from agencies
Pricing Model
Citymapper CLUB subscriptions available: $1.49, $9.99, and $99.99 (pricing shown in app store content)
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