CM.com AI-powered Engagement Platform
Business Profile
Core Value Proposition
CM.com AI-powered Engagement Platform provides unified customer data, AI agents, and real-time cross-channel communication to engage customers across marketing, service, and sales.
Target Customer
Marketing, customer service, and sales teams seeking personalized, scalable engagement across channels (WhatsApp, SMS, email, voice) and payments.
Key Differentiator
HALO AI engine enabling no-code AI agent creation via natural language, plus unified data and a single platform for marketing, commerce, and service across all channels.
Implementation Timeline
No code required to build AI agents; from idea to working AI agent described as achievable by simply describing what they need to do; testimonials mention fast deployment and quick switches.
Pain Points
- 1Fragmented customer data and silos across systems, hindering personalized engagement.
- 2Channel fragmentation requiring multiple tools to communicate with customers.
- 3High support and engagement workload needing faster, scalable, and consistent responses.
Key Features
- 1HALO AI agents with no-code creation using natural language
- 21:1 Personalization and unified Customer Data Platform (CDP) / unified customer profiles
- 3Shared Agent Inbox for managing conversations across channels
- 4One API, all channels for messaging (WhatsApp, SMS, RCS, etc.) and payments
- 5Ticketing & event capabilities (Ticket Sales & Registrations, event payments) and event apps
Target Customer Industries
Decision Makers
- 1Junior Conversation Designer
- 2Director IT
- 3Head of Marketing NL
- 4E-commerce Manager
- 5Manager Trusted Technology
Client Results
- 1Gifty, the chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalized advice
Competitive Advantages
- 1No-code AI agent creation with HALO
- 2Unified data across channels (no data silos) enabling deeper insights
- 3All channels and data in one platform for seamless journeys
- 4GDPR-compliant security and suitability for regulated industries
Key Benefits
Case Studies & Success Stories
Gifty chatbot reduces FAQ workload
Gifty captures and helps manage 60% of frequently asked questions, enabling live agents to focus on personalized advice.
Reliable SMS/Voice performance
Customer reports never having to call CM.com to report issues and cites CM.com as delivering best quality platform for SMS/Voice.
Recruitment via WhatsApp
Dominoβs uses WhatsApp with an integrated chatbot for recruitment, making applying easier and quicker.
Integrated marketing, pre-sale and sales
CM.com connects marketing, communication, branding, pre-sale, and regular sales, reducing risks from using separate systems.
Additional Product Information
Product Description
An AI-driven platform that engages customers through HALO AI agents, unified data, and real-time multi-channel communication across marketing, service, and sales, with payments and event/ticketing capabilities.
Target Market
Global brands and enterprises seeking integrated, compliant, and scalable customer engagement across marketing, commerce, and service.
Unique Value Proposition
A single, secure platform that unifies customer data and channels, enables building AI agents without code, and delivers personalized experiences at scale across all customer touchpoints.
Technical Requirements
No code required to build AI agents; platform emphasizes GDPR compliance and security; multi-channel API access.
Pricing Model
Not specified in the provided content
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