Constant Contact Knowledge Base
Business Profile
Core Value Proposition
Constant Contact Knowledge Base provides quick access to help resources, tutorials, and release notes to help users get the most out of their Constant Contact account.
Target Customer
Constant Contact customers and users seeking self-service help, tutorials, and product updates.
Key Differentiator
A centralized knowledge hub that combines video tutorials, quick-start guides, and release notes in one platform with a left-navigation interface.
Implementation Timeline
Not specified
Pain Points
- 1Need quick answers to how-to questions for Constant Contact features
- 2Desire for step-by-step tutorials and easy-to-print guides
- 3Need to stay up-to-date with product changes and new features
Key Features
- 1Video Tutorials library
- 2QuickStart Guides
- 3What's New / Release Notes
- 4Searchable knowledge base
- 5Community support / Partner Support contact
Target Customer Industries
Decision Makers
- 1Not specified
Client Results
- 1Users learn the basics and how to get the most out of their account
- 2Access to up-to-date product updates and new features
Competitive Advantages
- 1Centralized self-service knowledge base with multiple formats (video, guides, release notes)
- 2Explicit focus on helping users get started quickly and stay informed about product updates
Key Benefits
Additional Product Information
Product Description
Knowledge base and help center for Constant Contact users, featuring video tutorials, quick-start guides, and release notes.
Target Market
Constant Contact customers and users seeking self-serve support and product information.
Unique Value Proposition
A single, accessible hub that combines tutorials, starter guides, and the latest product updates to help users maximize their Constant Contact usage.
Technical Requirements
Not specified
Pricing Model
Not specified
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