Business Profile
Dialpad provides an AI-powered customer communications platform that helps businesses intelligently connect, support, and sell.
Businesses with customer-facing teams (sales, support, and contact centers) across SMBs to enterprises; organizations needing CRM/app integrations (e.g., Salesforce, Zendesk, Microsoft Teams, Google Workspace).
Proprietary AI engineered for enterprise communication with in-house data privacy; dual-cloud architecture for resiliency; fast, predictable AI costs; extensive integrations and real-time insights.
Reported benefits and measurable outcomes appear within weeks for some metrics (e.g., training time reduction in 2 weeks; transcription/time savings), with broader improvements described as ongoing as teams adopt the platform.
2 weeks reduction in core product training time; 2,300 calls per month automatically graded with AI CSAT
10% of time saved with AI-powered transcriptions; 5 hours per week saved with integrations
25+ phone line providers replaced; 4 business applications consolidated onto one platform
20% efficiency gain for management and frontline teams; 4x increase in calls reviewed by Sales
25% less time spent on calls; 35% boost in overall efficiency
AI-powered customer communications platform enabling calls, messages, and meetings with instant AI summaries, coaching, and insights; includes AI agents, analytics, and deep integrations.
Businesses of all sizes (SMBs to enterprises) with customer-facing teams needing unified communications, AI-assisted coaching, and CRM integrations.
A proprietary, enterprise-focused AI platform with in-house data privacy, resilience (dual-cloud architecture), and broad integrations that deliver real-time insights and measurable efficiency gains.
Not explicitly stated in provided content; references to dual-cloud architecture and integrations indicate a need for cloud-based, integrated environment.
Standard: $15 per user/month; Pro: $25 per user/month; Enterprise: contact for pricing; monthly or annual options; trial/demo available
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