Discourse

Business Profile

Core Value Proposition

Discourse provides a modern forum software for meaningful discussions, support, and teamwork, giving online communities everything they need in one place.

Target Customer

Organizations and companies looking to build, manage, and grow online communities.

Key Differentiator

Discourse is 100% open source, offering full data ownership and portability with a flexible and customizable platform.

Implementation Timeline

Customers can quickly implement Discourse with managed hosting or self-installation options, with hosting setup possible in less than 5 minutes.

Pain Points

1Need for a centralized platform for community discussions and support
2Desire for a customizable and scalable community platform
3Requirement for effective moderation and spam protection

Key Features

1Open source forum software
2Seamless integration of chat and long-form discussions
3Powerful moderation tools with AI support
4Flexible customization with plugins and themes
5Data ownership and portability

Target Customer Industries

Decision Makers

1Project Manager
2Community Strategy Consultant
3Developer Advocate

Client Results

1Building organized and searchable knowledge bases
2Facilitating meaningful online discussions
3Ensuring scalable community growth

Competitive Advantages

1Open source with no vendor lock-in
2Extensive customization options
3Robust moderation and spam detection features
4Cost-effective pricing compared to alternatives like Khoros

Key Benefits

1Empowers organizations to create thriving online communities

2Allows full customization to fit organizational branding and needs

3Provides powerful moderation tools to maintain community health

Case Studies & Success Stories

Hella

Case #1

Tristan Robinson, Project Manager at Hella, praised Discourse for being exceptional and enjoyable to work with, enabling successful project outcomes.

Twitch

Case #2

Jonathan Bulava, Developer Advocacy at Twitch, highlighted Discourse's reliability and the platform's ability to handle large community discussions effectively.

Additional Product Information

Product Description

Discourse is a modern, open-source discussion platform designed for building and managing online communities.

Target Market

Organizations and enterprises looking for a scalable and customizable community platform.

Unique Value Proposition

Discourse offers a fully open-source platform with robust features for community building, complete data ownership, and extensive customization capabilities.

Technical Requirements

Discourse is a JavaScript application using Ember.js, with a Ruby on Rails backend, requiring a virtualized cloud server with 1 GB RAM for deployment.

Pricing Model

Discourse offers managed hosting starting from $20/month, with the software itself being free and open-source.

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