Eurostar

Business Profile

Core Value Proposition

Eurostar provides fast, flexible, city-center to city-center European train travel with no airport transfers.

Target Customer

Leisure travelers and business travelers seeking efficient, convenient rail travel across Europe; frequent travelers who value rewards and streamlined booking.

Key Differentiator

City-center to city-center high-speed rail across multiple European countries with no required airport transfers, combined with flexible fare options, a loyalty program, and a mobile app for easy travel management.

Implementation Timeline

Value available immediately upon booking and travel; real-time updates during trips; loyalty rewards and app benefits accessible as soon as enrolled.

Pain Points

1Time wasted and hassle associated with airports and air travel when moving between major European cities.
2Need for flexible booking options and the ability to change plans without heavy penalties.
3Difficulty tracking and managing bookings across multiple trips and destinations, including real-time travel information.

Key Features

1Book trains and create Train + Hotel or Hotel packages
2Eurostar app with real-time travel information, mobile tickets, and easy booking management
3Club Eurostar rewards for discounts and upgrades
4Live train status and timetables for selected routes
5Tickets storable in the app or Apple Wallet with multiple language support

Target Customer Industries

1Travel
2Hospitality

Decision Makers

1Travel Manager
2Procurement Manager
3Head of Corporate Travel
4Finance Manager
5IT/Travel Technology Manager

Client Results

1Faster and more convenient travel between major European cities
2Reduced reliance on air travel and associated time and security processes
3Improved traveler experience through real-time updates, easy ticket access, and loyalty rewards
4Potential cost savings through flexible fares and discounts

Competitive Advantages

1No airport transfers; city-center to city-center travel
2High-speed rail connections across multiple European cities
3Flexible fare options with free exchanges and refunds under certain conditions
4Mobile app-based travel management and digital tickets (including Apple Wallet)
5Eco-friendly alternative to flying (go greener with Eurostar)

Key Benefits

1Fast, city-center to city-center travel across Europe

2Flexible tickets with exchanges and refunds

3Real-time train status and mobile ticketing

4Easy booking management via mobile app and wallet integration

5Loyalty rewards through Club Eurostar

Additional Product Information

Product Description

Eurostar provides high-speed rail travel between major European cities, offering train-only and train + hotel packages, a dedicated business portal, a mobile app, and loyalty rewards.

Target Market

Leisure and business travelers in Europe seeking efficient, center-to-center rail travel and packaged travel options.

Unique Value Proposition

Fast, city-center to city-center European rail travel with no airport transfers, flexible pricing, loyalty rewards, and a user-friendly app for seamless travel management.

Technical Requirements

Mobile app available in English, French, Dutch, and German; tickets can be stored in the app or Apple Wallet.

Pricing Model

Pricing examples shown include: from $52 for certain London-Brussels/Paris/Amsterdam routes (one-way with mandatory return); from $34 for certain Brussels-Paris region routes. Up to 50% discount off standard fare on selected departures; flexible fare rules vary by ticket type.

Companies Solving Similar Problems

Based on matching: problems solved, target roles, key features, industries

Hilton Hotels & Resorts

Hilton provides exceptional hospitality experiences for travelers and businesses worldwide.

Travel

Hospitality

Dallas Fort Worth International Airport (DFW)

Dallas Fort Worth International Airport (DFW) provides comprehensive airport services including flight information, parking, shopping, dining, and more to ensure a convenient travel experience.

Travel

Hospitality

Ryanair

Ryanair provides cheap flights and direct booking to guarantee the best prices.

Travel

Transportation

Global Taxi Antwerpen

Global Taxi Antwerpen provides 24/7 airport, business, shuttle, and taxi services with a focus on safety, comfort, and punctuality.

Travel

Corporate Services

Deutsche Bahn

Deutsche Bahn provides a comprehensive mobility portal for travelers, offering ticket purchasing, travel information, and special offers for leisure and business trips.