Feefo
Business Profile
Core Value Proposition
Feefo provides actionable insights from authentic customer reviews by collecting, managing, and displaying feedback across the customer journey.
Target Customer
Businesses seeking to collect, manage, and display authentic customer reviews to boost trust, conversion, and online reputation across industries.
Key Differentiator
AI-powered insights from authentic, multichannel feedback; tools to display reviews and push them to Google to enhance reputation and visibility; emphasis on real customer voices.
Implementation Timeline
Not specified
Pain Points
- 1Difficulty turning customer feedback and reviews into actionable business insights
- 2Low website conversion due to lack of trust or perceived authenticity
- 3Fragmented or overwhelmed review landscape across channels requiring cohesive management
Key Features
- 1Invite (multitouch personalised review invitations)
- 2Collect (gather product and service reviews and authentic feedback)
- 3Manage (respond to feedback to strengthen relationships)
- 4Display (showcase feedback and UGC to convert browsers to buyers)
- 5Analyse (powerful analytics with AI-powered recommendations)
Target Customer Industries
Decision Makers
- 1Not specified in content
Client Results
- 1Improved data quality for customer feedback (case study reference: Coach Travel Group)
- 2Better staff morale (case study reference: Coach Travel Group)
- 3Gained insights into customer sentiment, product performance, and market benchmarking
- 4Increased trust and potential to boost conversion and SEO through displayed reviews
Competitive Advantages
- 1Authentic customer voices to inform decisions
- 2AI-powered insights and recommendations
- 3Multichannel feedback collection across the customer journey
- 4Ability to display reviews to boost conversion and push to Google for reputation
Key Benefits
Case Studies & Success Stories
Coach Travel Groupâs Multi-Brand Feedback Overhaul with Feefo
Unified customer feedback across 10+ brands using Feefo; resulted in improved data quality and better staff morale.
Additional Product Information
Product Description
Feefo is a review platform that collects, manages, and displays authentic customer feedback across channels, providing analytics and AI-powered insights to help brands improve trust, conversion, and business growth.
Target Market
Brands and businesses across multiple sectors (including automotive, education, healthcare, finance, retail, travel) that want authentic customer reviews and actionable insights to drive growth.
Unique Value Proposition
Authentic voices, trusted insights, and AI-driven recommendations to turn feedback into growth.
Technical Requirements
Not specified
Pricing Model
Not specified; plans & pricing mentioned on site
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