Friendly Tech Support
Business Profile
Core Value Proposition
Friendly Tech Support provides on-demand tech support designed specifically for seniors, offering patient and understandable assistance without tech jargon.
Target Customer
Seniors aged 55 and above who require tech support, as well as their adult children who want to ensure their parents have reliable tech assistance.
Key Differentiator
Friendly Tech Support focuses on patient, jargon-free assistance tailored specifically for seniors, with an emphasis on understanding and comfort.
Implementation Timeline
Most customers can receive support within 5-10 minutes for urgent issues.
Pain Points
- 1Seniors struggle with tech jargon and need simple explanations.
- 2Seniors experience frustration with traditional tech support assuming prior tech knowledge.
- 3Seniors miss important activities like telehealth appointments due to tech barriers.
Key Features
- 1On-demand, 24/7 tech support via phone, video, or screen sharing.
- 2Patient explanations with no assumptions of prior knowledge.
- 3Support for a wide range of devices including smartphones, tablets, and smart TVs.
- 4Family account sharing to support both seniors and their adult children.
- 5Unlimited support with monthly and family plan pricing options.
Target Customer Industries
Decision Makers
- 1Adult children of seniors
Client Results
- 1Increased tech confidence among seniors.
- 2Reduced stress for families with reliable tech support for elderly parents.
- 3Successful completion of tech-related tasks such as video calls and online shopping.
Competitive Advantages
- 1Specialized training for working with seniors.
- 2No jargon approach with patient and repeated explanations.
- 324/7 availability for immediate assistance.
- 4Family peace of mind with shared plans.
Key Benefits
Case Studies & Success Stories
Margaret Thompson Regains Tech Confidence
Margaret, a 73-year-old retired teacher, can now video call her grandchildren without panic thanks to patient and clear tech support.
Dorothy Chen's Health Routine Saved
Dorothy, 81, was able to attend important doctor appointments after receiving help with video systems.
Additional Product Information
Product Description
On-demand tech support service specifically designed for seniors, providing patient and understandable assistance.
Target Market
Seniors aged 55 and above and their families.
Unique Value Proposition
Patient, jargon-free tech support tailored for seniors, ensuring comfort and understanding.
Technical Requirements
None specified.
Pricing Model
$29/month for unlimited support with a $0 trial for the first week, and a $69/month family plan for up to four family members.
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