Business Profile
Front provides a modern CX platform for customer-first businesses, powered by AI, enabling automation, omnichannel support, and insights at scale.
Customer experience teams and CX leaders at mid-market to enterprise companies seeking scalable, AI-assisted multi-channel service.
Agentic automation with user control over AI, a unified workspace, and a blend of AI capabilities (Copilot, Topics, Smart CSAT/Smart QA) across channels.
Topics automatically categorizes conversations in minutes; Front offers a 14-day free trial; onboarding packages are referenced for larger contracts.
A Front customer (Joe Emison, CTO & Co-founder) said Front enabled an 8x faster training time for the team to deliver a best-in-breed customer experience across email, text, and chat.
Front customer story highlights 300 hours saved per month through Front usage.
Front customer story highlights a 60% reduction in email volume.
Front customer story cites 7x faster response time as a result of using Front.
A modern CX platform offering omnichannel shared inbox, ticketing, knowledge base, live chat, collaboration, and AI-driven automation for customer support and client communications.
Businesses and CX teams seeking scalable, AI-powered customer service across channels (technology, financial services, logistics, manufacturing, professional services, travel).
Agentic automation you can trust — complete control over AI and automation within a unified, intuitive workspace.
Integrations & API to connect to other systems; Slack integration (reimagined); native WhatsApp integration (paid add-on) and third-party WhatsApp via Twilio; Enterprise features include SSO/SCIM and multi-language knowledge base.
Pricing plans: Starter $25/seat/mo (up to 10 seats); Professional $65/seat/mo (up to 50 seats); Enterprise $105/seat/mo. Features vary by plan (shared inbox, ticketing, AI Topics, basic analytics, knowledge base, etc.). AI Add-ons include Copilot, Smart QA, and Smart CSAT (pricing per add-on and per resolution). Add-ons such as Workforce Management ($20/seat/mo); Native WhatsApp Channel (pricing via sales); API rate limit increase ($200 per 100 API requests/min per month). Free 14-day trial; Annual billing saves 24%. Trusted by 9,000+ companies; ROI and productivity metrics cited on pricing page.
Based on matching: problems solved, target roles, key features, industries
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