Business Profile
Front provides a modern CX platform for customer-first businesses, powered by AI, enabling automation, omnichannel support, and insights at scale.
Customer experience teams and CX leaders at mid-market to enterprise companies seeking scalable, AI-assisted multi-channel service.
Agentic automation with user control over AI, a unified workspace, and a blend of AI capabilities (Copilot, Topics, Smart CSAT/Smart QA) across channels.
Topics automatically categorizes conversations in minutes; Front offers a 14-day free trial; onboarding packages are referenced for larger contracts.
A Front customer (Joe Emison, CTO & Co-founder) said Front enabled an 8x faster training time for the team to deliver a best-in-breed customer experience across email, text, and chat.
Front customer story highlights 300 hours saved per month through Front usage.
Front customer story highlights a 60% reduction in email volume.
Front customer story cites 7x faster response time as a result of using Front.
A modern CX platform offering omnichannel shared inbox, ticketing, knowledge base, live chat, collaboration, and AI-driven automation for customer support and client communications.
Businesses and CX teams seeking scalable, AI-powered customer service across channels (technology, financial services, logistics, manufacturing, professional services, travel).
Agentic automation you can trust — complete control over AI and automation within a unified, intuitive workspace.
Integrations & API to connect to other systems; Slack integration (reimagined); native WhatsApp integration (paid add-on) and third-party WhatsApp via Twilio; Enterprise features include SSO/SCIM and multi-language knowledge base.
Pricing plans: Starter $25/seat/mo (up to 10 seats); Professional $65/seat/mo (up to 50 seats); Enterprise $105/seat/mo. Features vary by plan (shared inbox, ticketing, AI Topics, basic analytics, knowledge base, etc.). AI Add-ons include Copilot, Smart QA, and Smart CSAT (pricing per add-on and per resolution). Add-ons such as Workforce Management ($20/seat/mo); Native WhatsApp Channel (pricing via sales); API rate limit increase ($200 per 100 API requests/min per month). Free 14-day trial; Annual billing saves 24%. Trusted by 9,000+ companies; ROI and productivity metrics cited on pricing page.
Based on matching: problems solved, target roles, key features, industries
Y Combinator helps startups make something people want by providing early-stage funding, mentorship, and a strong network.
Dell provides technology solutions, services, and support, offering a wide range of products including laptops, desktops, servers, storage, monitors, gaming accessories, and more.
OpenAI provides advanced AI models for developers and businesses to improve productivity and efficiency.
featureflagshq.com provides featureflagshq enables zero-downtime deployments, allowing teams to ship features confidently and reduce risks associated with feature releases.
Microsoft Azure provides a comprehensive cloud computing platform that helps organizations realize cost savings and enhance efficiency with a flexible and open infrastructure.
NetComm provides innovative connectivity solutions that deliver fiber-like and high-performance wireless broadband to underserved markets.
Join 2,000+ professionals getting weekly sales intelligence updates from GoAgentic