Fuze Platform
Business Profile
Core Value Proposition
Fuze Platform provides a unified, cloud-based communications platform for enterprises that includes call center, phone system and video conferencing solutions.
Target Customer
Enterprises and CX leaders seeking to unify communications, customer experience and collaboration at scale
Key Differentiator
An integrated suite combining Contact Center, Unified Communications, and Communications APIs with AI features and no-code CPaaS, plus native integration with Microsoft Teams
Implementation Timeline
Not explicitly specified in the content
Pain Points
- 1Fragmented communications and customer experiences across channels
- 2Inefficient contact center operations and collaboration across teams
- 3Difficulty modernizing legacy systems while maintaining risk management and trust
Key Features
- 18x8 Contact Center with omnichannel routing and AI capabilities (Agent Assist)
- 28x8 Engage for customer-facing teams
- 38x8 Work unified communications with AI-enabled features
- 48x8 for Microsoft Teams with Direct Routing and Operator Connect integration
- 5No-code CPaaS and Communications APIs for multi-channel communication (SMS, Voice, Video)
Target Customer Industries
Decision Makers
- 1CX Leader
Client Results
- 1Elevated customer experience (CX) and improved CX outcomes
- 2Maximized operational efficiencies across communications and contact centers
- 3Modernization of communications infrastructure and processes
- 4Mitigated risk and built trust with customers
Competitive Advantages
- 1Unified platform combining contact center, UC and APIs in a single ecosystem
- 2AI-enabled features within the contact center (e.g., Agent Assist)
- 3No-code CPaaS for easier channel integration
- 4Microsoft Teams integration for seamless collaboration
- 5Extensive partner ecosystem and native-like integrations
Key Benefits
Additional Product Information
Product Description
A unified, cloud-based communications platform for enterprises that includes call center, phone system and video conferencing solutions.
Target Market
Enterprises and large organizations seeking cloud-based communications and CX enhancements
Unique Value Proposition
A single, AI-enabled platform that unifies contact center, UC, and communications APIs with no-code capabilities and strong Microsoft Teams integration to improve CX and operations
Technical Requirements
Not specified in the provided content
Pricing Model
Not specified in the provided content
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