Glasgow City Council Digital Services Portal
Business Profile
Core Value Proposition
[Glasgow City Council Digital Services Portal] provides residents and businesses with centralized access to city services, information, and payments across housing, planning, licensing, health and social care, transport, elections, and more.
Target Customer
Residents of Glasgow; Glasgow-based businesses; local organisations seeking public services and information.
Key Differentiator
Official city government portal that aggregates services across multiple council departments in one place, with integrated payments and reporting, open data access, and analytics, supported by the GOSS platform.
Implementation Timeline
Not specified in provided content
Pain Points
- 1Fragmented access to council services requiring navigation across many pages and sections.
- 2Need for online payments and service reporting (e.g., Council Tax, reporting faults, fines).
- 3Requirement for centralized, up-to-date information on housing, planning, health and social care, and other public services.
Key Features
- 1One-stop access to resident and business services (Bins, Council Tax, Planning, Licences, Trading Standards, Elections, Registrars, etc.)
- 2Online payments and reporting (Pay It, Report It, Council Tax/Benefits, Non Domestic Rates, Licences)
- 3Planning and Building Standards services; Housing, Regeneration and Open Data (Glasgow Open Data Hub)
- 4Interactive maps and asset directories; Open Government data and attached data/statistics
- 5Cookie policy and analytics; accessibility and privacy information; site powered by GOSS
Target Customer Industries
Competitive Advantages
- 1Official, authoritative source for city services and information
- 2Broad coverage of services across multiple council departments
- 3Integrated payments, reporting, and information access
- 4Open data hub and public data resources for transparency
- 5Content managed with a consistent digital experience (GOSS platform)
Key Benefits
Additional Product Information
Product Description
Official web portal for Glasgow City Council services, providing information, access to payments, licensing, planning, health and social care, registrars, elections, and more via glasgow.gov.uk.
Target Market
Glasgow residents, Glasgow-based businesses, local organisations requiring public services
Unique Value Proposition
The official, comprehensive city government portal that consolidates a wide range of municipal services, information, and payments in one digital platform, backed by official data and governance.
Technical Requirements
Web access; cookies enabled; analytics via Google Analytics; videos embedded via third-party services; site powered by GOSS
Pricing Model
Not disclosed
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