GLPI
Business Profile
Core Value Proposition
GLPI provides an open source IT service management platform that centralizes tickets, assets, workflows, and financial management.
Target Customer
IT service desks, IT departments, system administrators and IT managers responsible for tickets, assets and budgets
Key Differentiator
Open source ITSM with integrated modules for Helpdesk, CMDB, Asset Management, and Financial management, plus an ecosystem of community and partners
Implementation Timeline
Not specified in content; 45-day free trial advertised
Pain Points
- 1Stress-free ticket management
- 2Complete asset inventory and lifecycle management
- 3Budget and license management for IT
Key Features
- 1Helpdesk / ticket management
- 2Asset Management
- 3CMDB (Configuration Management Database)
- 4Financial management (budgets, costs, licenses)
- 5Administration (users and groups)
Target Customer Industries
Client Results
- 1Streamlined IT service management
- 2Centralized tickets, assets, and finances
- 3Full visibility of infrastructure and assets
- 4Efficient administration of users and groups
Competitive Advantages
- 1Open source software
- 2All-in-one ITSM platform (Helpdesk, CMDB, Asset, Financial management)
- 3Easily interconnects with other tools
- 4Community and partners ecosystem
- 5Centralized management of tickets, assets, and finances
Key Benefits
Additional Product Information
Product Description
GLPI is an open source ITSM solution that centralizes tickets, assets, finances, and workflows, with modules for Helpdesk, CMDB, and Financial management.
Target Market
Organizations seeking IT service management, asset/inventory tracking, and budget/financial management for IT operations
Unique Value Proposition
Open source, extensible ITSM platform that unifies service desk, asset management, CMDB, and financial workflows in one solution
Technical Requirements
Not specified in content
Pricing Model
Pricing details not provided in content; 45-day free trial mentioned
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