Business Profile
GoTo Connect provides AI-powered, unified cloud communications that combine phone system, customer experience (CX), and contact center capabilities in one platform for easy deployment and scalable growth.
Small to mid-sized and distributed businesses seeking an all-in-one, AI-enabled communications platform to streamline internal and customer-facing interactions
All-in-one, AI-powered cloud communications platform with integrated Phone System, CX, and Contact Center, plus native AI features (e.g., AI Receptionist), omnichannel capabilities, and easy deployment without requiring special hardware
Immediate to rapid deployment with quick user adoption; ROI cited within year one for at least one case study; other cases indicate immediate usability and value
Client Relations Director reports ease of use, seamless Tekion integration, and mobility benefits after adopting GoTo Connect.
Healthcare leadership highlights faster, multi-channel patient connectivity and improved experiences after switching.
IT leadership notes approximately $150,000 in ROI in year one after eliminating PRIs and service contracts.
IT staff report plug-and-play deployment and immediate usability by staff.
GoTo Connect is an AI-powered, unified cloud communications platform that combines a phone system, customer experience tools, and a contact center. It integrates collaboration features, analytics, and AI capabilities to simplify and enhance external and internal communications.
Small to mid-sized businesses and distributed or multi-location organizations seeking an all-in-one communications and CX solution with AI capabilities
One cloud-based platform delivering phone, CX, and contact center with AI enhancements, omnichannel capabilities, rapid deployment, and easy integrations—optimized for SMBs and distributed teams
Functionality usable on computer or mobile devices with no special phone hardware required; supports VoIP and various integrations
Pricing and plans are available for GoTo Connect (Phone System, CX, and Contact Center) with add-ons; details provided on the pricing pages referenced in the content
Based on matching: problems solved, target roles, key features, industries
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