GoTo Connect
Business Profile
Core Value Proposition
GoTo Connect provides AI-powered, unified cloud communications that combine phone system, customer experience (CX), and contact center capabilities in one platform for easy deployment and scalable growth.
Target Customer
Small to mid-sized and distributed businesses seeking an all-in-one, AI-enabled communications platform to streamline internal and customer-facing interactions
Key Differentiator
All-in-one, AI-powered cloud communications platform with integrated Phone System, CX, and Contact Center, plus native AI features (e.g., AI Receptionist), omnichannel capabilities, and easy deployment without requiring special hardware
Implementation Timeline
Immediate to rapid deployment with quick user adoption; ROI cited within year one for at least one case study; other cases indicate immediate usability and value
Pain Points
- 1Fragmented, multi-channel customer communications across disparate tools
- 2Complex IT management and integration needs for communications and CX
- 3Need for rapid deployment and easy scalability without heavy hardware or extensive IT resources
Key Features
- 1GoTo Connect Phone System: cloud-based, feature-rich telephony with 100+ features including auto-attendants and extensible integrations
- 2GoTo Connect CX: omnichannel customer experience tools with digital channels, shared inbox, advanced reporting, and integrations
- 3GoTo Connect Contact Center: AI-powered omnichannel contact center with analytics and supervisor tools
- 4AI capabilities and AI Receptionist: AI-powered assistant, call summaries, sentiment analysis, topic monitoring
- 5Integrations and Attendant Console: extensive integrations and attendant capabilities for streamlined operations
Target Customer Industries
Decision Makers
- 1Client Relations Director
- 2Healthcare Service Line Director
- 3IT Specialist
- 4Network Telecommunications Technician
- 5Director of IT
Client Results
- 1Ewing Automotive: improved mobility and moved toward paperless operations; praised ease of use and Tekion integration
- 2ARSA (Healthcare): faster, multi-channel patient communications; reported significant improvements after switching to GoTo Connect
- 3Mendocino Forest Products (Manufacturing): ROI of about $150,000 in year one after eliminating PRIs and service contracts
- 4Vallejo City Unified School District (Education): staff could use the system right away after quick, plug-and-play deployment
Competitive Advantages
- 1AI-powered capabilities integrated into a single platform (Phone System, CX, Contact Center)
- 2Omnichannel support with unified conversations and analytics
- 3No hardware required; works on computer or mobile device
- 4Fast deployment and ease of use, with strong customer testimonials
- 5Strong emphasis on integrations and scalability for SMBs and distributed teams
Key Benefits
Case Studies & Success Stories
Ewing Automotive uses GoTo Connect for mobility and paperless operations
Client Relations Director reports ease of use, seamless Tekion integration, and mobility benefits after adopting GoTo Connect.
ARSA Healthcare enhances patient communications with GoTo Connect
Healthcare leadership highlights faster, multi-channel patient connectivity and improved experiences after switching.
Mendocino Forest Products achieves ROI with GoTo Connect
IT leadership notes approximately $150,000 in ROI in year one after eliminating PRIs and service contracts.
Vallejo City Unified School District deploys GoTo Connect quickly
IT staff report plug-and-play deployment and immediate usability by staff.
Additional Product Information
Product Description
GoTo Connect is an AI-powered, unified cloud communications platform that combines a phone system, customer experience tools, and a contact center. It integrates collaboration features, analytics, and AI capabilities to simplify and enhance external and internal communications.
Target Market
Small to mid-sized businesses and distributed or multi-location organizations seeking an all-in-one communications and CX solution with AI capabilities
Unique Value Proposition
One cloud-based platform delivering phone, CX, and contact center with AI enhancements, omnichannel capabilities, rapid deployment, and easy integrations—optimized for SMBs and distributed teams
Technical Requirements
Functionality usable on computer or mobile devices with no special phone hardware required; supports VoIP and various integrations
Pricing Model
Pricing and plans are available for GoTo Connect (Phone System, CX, and Contact Center) with add-ons; details provided on the pricing pages referenced in the content
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