Hampshire County Council
Business Profile
Core Value Proposition
Hampshire County Council provides a one-stop local government portal that delivers public services across education, social care and health, jobs, waste management, transport, and community services for residents and businesses in Hampshire.
Target Customer
Residents of Hampshire; local businesses; schools and education providers; job seekers; public sector partners seeking council services and information (e.g., births, deaths and ceremonies, school places, permits, reports).
Key Differentiator
A centralized, official government portal offering a broad spectrum of services in a single site with mobile app access (OurHants) and a stated focus on accessibility and self-service options.
Implementation Timeline
Immediate access; users can engage with online forms and services right away
Pain Points
- 1Accessing multiple council services spread across different pages and sections
- 2Need to apply for school places, permits, badges, and other services online
- 3Reporting local issues (potholes, fly tipping, flooding, etc.) and managing requests through the portal
Key Features
- 1Centralized navigation to a wide range of services (births/deaths, education, social care, transport, waste, etc.)
- 2Apply for various services (school places, Blue Badge, permits, licences, etc.)
- 3Report problems and concerns (potholes, flooding, littering, etc.)
- 4Sign in / Register to access personalised services
- 5Access via the OurHants mobile app
Target Customer Industries
Decision Makers
- 1Not specified in the provided content
Client Results
- 1Improved access to a broad range of public services in one place
- 2Streamlined applications and reporting processes (e.g., school places, permits, badges)
- 3Enhanced accessibility and mobile access via the OurHants app
Competitive Advantages
- 1One-stop hub for multiple council services in a single platform
- 2Official, government-backed portal for service requests and information
- 3Mobile access through the OurHants app
- 4Accessibility commitments and support options (including a formal accessibility statement and contact channels)
- 5Self-service capabilities for a wide range of services (applications, reports, records, etc.)
Key Benefits
Additional Product Information
Product Description
A public sector portal delivering education, social care and health services, along with transport, waste management, licensing, permits, and other council services for residents and businesses in Hampshire.
Target Market
Residents, businesses, schools, and public sector partners in Hampshire seeking official council services and information.
Unique Value Proposition
A comprehensive, officially sanctioned local government portal offering a wide spectrum of services in a single platform, with mobile app access and a strong accessibility program to serve a diverse community.
Technical Requirements
WCAG 2.2 AA accessibility status (partial compliance noted); OurHants mobile app; third-party live chat widget; standard online forms and sign-in features
Pricing Model
Not disclosed in the provided content
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