healthdirect

Business Profile

Core Value Proposition

healthdirect provides free, instant health advice 24/7 via telephone, with a registered nurse to triage symptoms and connect users to appropriate care and local health services.

Target Customer

NSW residents including patients and the public; health professionals; families with unwell children.

Key Differentiator

Free, round-the-clock nurse-staffed advice with symptom triage, direct connections to GPs, urgent care, and emergency services, plus language and accessibility support.

Implementation Timeline

Not specified

Pain Points

1Uncertainty about which level of care to seek (ED vs GP vs self-care).
2Accessing timely, reliable health guidance without needing an appointment.
3Language barriers or accessibility needs when seeking health information.

Key Features

124/7 nurse-led health advice via phone (healthdirect).
2Symptom triage and guidance on appropriate care options.
3Referral and booking support for GPs, urgent care services, or ED when required.
4Virtual care options and connections to local services.
5Language and accessibility support (National Relay Service for hearing loss; Translating and Interpreting Service).
6Online healthdirect Symptom Checker (online tool).

Target Customer Industries

Decision Makers

1Senior executives
2Registered Nurse

Client Results

1Not specified in content

Competitive Advantages

1No-cost, 24/7 access to professional nursing advice.
2Direct connections to the appropriate care path (GP, urgent care, ED).
3Supports accessibility through language services and assistive services (NRS, TIS); availability of online symptom checker.

Key Benefits

1Free 24/7 access to nurse-based health advice.

2Immediate triage to determine the right level of care.

3Connections to GP, urgent care, or ED as needed.

4Option for virtual care and language/accessibility support.

5Online symptom checker for quick self-assessment.

Additional Product Information

Product Description

Free, 24/7 nurse-staffed health advice line operated by NSW Health that triages symptoms and links callers to appropriate local care options and services.

Target Market

NSW residents seeking health information and care; patients, the public, families, and health professionals in NSW.

Unique Value Proposition

Free, round-the-clock professional nursing guidance with immediate triage and direct routing to the most appropriate care option, enhanced by language/accessibility support and links to NSW Health resources.

Technical Requirements

Phone-based service (1800 022 222); language support via Translating and Interpreting Service (131 450) and National Relay Service; optional online symptom checker.

Pricing Model

Free

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