Information Systems & Technology (IS&T)

Business Profile

Core Value Proposition

Information Systems & Technology (IS&T) provides IT services, software access, network connectivity, security, and support to the MIT community.

Target Customer

{"MIT faculty and staff","MIT students","MIT visitors and guests","IT support providers"}

Key Differentiator

MIT-specific, campus-wide IT services organized for faculty, staff, students, and visitors, with 24/7 Service Desk and a centralized knowledge base, integrated security (MIT Secure, Kerberos, Duo) and a software grid for desktop and cloud tools.

Implementation Timeline

Not specified

Pain Points

1Need reliable access to MIT's network and wireless (MIT SECURE) and campus authentication.
2Need to manage accounts, passwords, and device security (Kerberos, Touchstone SSO, two-factor authentication).
3Need access to software, collaboration, and educational technology (Canvas, WebSIS, G Suite for Education, Zoom, Slack, etc.).

Key Features

124/7 Service Desk with in-person support at the Atlas Service Center
2Knowledge Base for how-tos and FAQs
3Software grid for browsing/downloading software
4MITnet and MIT SECURE network; authentication via Kerberos, Touchstone SSO, and Duo 2FA
5Educational technology tools and AV/classroom support (Canvas, WebSIS, Panopto, Zoom, etc.)
6AV support, DLC services, and cloud collaboration tools (Dropbox, Slack, Zoom, etc.)
7Printing infrastructure (Pharos) with pay-for printing policy
8Identity management and security guidance (information security page; LastPass, certificates)

Target Customer Industries

Client Results

1Not specified in content

Competitive Advantages

124/7 support via Service Desk
2Centralized access to software, hardware, and services via IS&T
3Integrated security infrastructure (MIT Secure network, Kerberos, MFA, certificates)
4Dedicated campus printing (Pharos) and cloud collaboration tools
5Ability for MIT community to contribute to the Knowledge Base

Key Benefits

1Access to software and educational tools via IS&T

2Secure, reliable network connectivity and authentication

324/7 support and a rich help ecosystem

4Education and collaboration tech integrated with campus systems

5Printing and hardware/software services for departments and individuals

Case Studies & Success Stories

MIT Images the Ground Beneath Campus Using Fiber Optic Infrastructure

Case #1

IS&T helped image the ground beneath MIT campus using existing fiber optic cables, a technique with potential for seismic hazard assessment.

Additional Product Information

Product Description

MIT's centralized IT services organization providing access to software, secure networks, collaboration tools, AV and help desk support for the MIT community.

Target Market

MIT faculty, staff, students, and visitors (the MIT community)

Unique Value Proposition

A campus-wide, centralized IT ecosystem tailored to MIT, delivering comprehensive software access, secure network connectivity, strong authentication, 24/7 support, and expert on-campus services.

Technical Requirements

Kerberos accounts and passwords; MIT Certificate Authority certificates; Touchstone SSO; MFA with Duo; LastPass; MIT Atlas app for mobile access; MITnet/MIT SECURE wireless.

Pricing Model

Not specified

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