JumpCloud Directory Platform
Business Profile
Core Value Proposition
JumpCloud Directory Platform provides a unified identity, device, and access management platform.
Target Customer
{"IT administrators","Security teams","IT managers"," MSPs / managed service providers"}
Key Differentiator
ACloud/Open Directory approach with Cloud Directory and cross-OS device management that combines identity, device, and access controls in a single platform, including integrations like Google Workspace, with features such as passwordless, Zero Trust, and RADIUS/LDAP in the cloud.
Implementation Timeline
Customers can start a 30-day free trial to evaluate the platform; self-serve resources are available for implementation.
Pain Points
- 1Managing identity and devices across Windows, macOS, Linux, and Android (cross-platform management).
- 2Securing access to multiple apps and systems with SSO, MFA, and Zero Trust while simplifying provisioning and onboarding.
- 3Shadow IT and tool sprawl, plus maintaining compliance and visibility across the IT stack.
Key Features
- 1Single Sign-On (SSO)
- 2Multi-Factor Authentication (MFA)
- 3Zero Trust
- 4Cloud Directory / Open Directory
- 5Identity Lifecycle Management
- 6Cloud LDAP / Cloud RADIUS
- 7Password Manager
- 8Device Management / Unified Endpoint Management
- 9HRIS integrations
- 10Directory Insights
- 11Patch Management
- 12Remote Access
- 13SaaS Management
Target Customer Industries
Decision Makers
- 1Senior IT Specialist
- 2Director of IT
- 3Lead Security Engineer
- 4Head of IT
Client Results
- 1Centralized identity, SSO, and RADIUS management leading to time, effort, and cost savings.
- 2Backbone of IT infrastructure and business operations as described by customer executives.
- 3Ability to scale IT operations with future-proof tools while maintaining security and compliance.
- 4Secure, remote device management and protection of company data.
Competitive Advantages
- 1Unified platform that covers identity, devices, and access in one solution.
- 2Cross-OS support (Windows, macOS, Linux, Android) with cloud-based directory services (Cloud Directory).
- 3Built-in security features (SSO, MFA, Zero Trust, RADIUS) and passwordless capabilities.
- 4Google Workspace integration and ability to reduce shadow IT and tool sprawl.
- 5Real-time visibility and management through Directory Insights and other monitoring tools.
Key Benefits
Case Studies & Success Stories
MiQ Digital case study
Senior IT Specialist Dani Gardner highlights JumpCloud helping scale the business with future-proof tools.
AkitaBox case study
Director of IT Nathan Vergin describes JumpCloud as the backbone of IT infrastructure and the business itself.
HAAS Alert case study
Lead Security Engineer Faiza Alam notes JumpCloud enables secure, remote device management and data protection.
ClassPass case study
Head of IT Randy Tanenhaus cites centralized identity, SSO, and RADIUS access with significant time and cost savings.
Additional Product Information
Product Description
A unified identity, device, and access management platform that manages Windows, Apple, Linux, and Android devices and delivers secure access with SSO, MFA, Zero Trust, RADIUS, and more.
Target Market
Organizations seeking centralized, cross-platform identity, device, and access management; IT teams; MSPs and partners delivering IT services.
Unique Value Proposition
Open, cloud-first directory platform that unifies identity, device management, and access controls across OSes and SaaS, with strong security (Zero Trust, MFA, SSO), passwordless options, and seamless Google Workspace integration.
Technical Requirements
Supports Windows, macOS, Linux, and Android; cloud-based directory services (Cloud Directory); includes Cloud LDAP and Cloud RADIUS; integrates with HRIS and various cloud services; available self-serve resources and guides.
Pricing Model
Pricing available on the Pricing page; self-service checkout via in-product flow; annual contract or custom à la carte options available through sales; 30-day free trial offered.
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