Khoros Platform
Business Profile
Core Value Proposition
Khoros provides a digital customer engagement platform for enterprises, unifying engagement, automation, and insights across channels (communities, service, and social) to create customers for life.
Target Customer
Enterprises and brands seeking cross-channel digital engagement, with marketing, service, and social media teams; customers needing self-service, automation, and insights across channels.
Key Differentiator
Unified, AI-powered platform that combines communities, service automation, and social media management in a single enterprise-scale solution, with built-in industry AI capabilities and a focus on brand safety, governance, and expert services.
Implementation Timeline
Not specified in content; implementation/value timelines may vary
Pain Points
- 1Fragmented customer interactions across channels leading to inefficiency and higher costs.
- 2High support costs and limited self-service, reducing efficiency and customer satisfaction.
- 3Difficulty delivering consistent, scalable brand experiences across communities, service, and social media.
Key Features
- 1Khoros Communities for self-service, education, and collaboration
- 2Khoros Service with AI-powered automation for cross-channel inquiries
- 3Khoros Social Media Management for content management, publishing, and governance
- 4AI & Automation capabilities across communities, service, and social
- 5Unified analytics/insights and enterprise security/compliance
Target Customer Industries
Decision Makers
- 1Senior Program Manager
- 2Senior Manager, Digital Support
- 3VP Growth & Success, Digital Business
- 4Sr. Advisor, Digital Platforms
Client Results
- 1$500M saved per year via self-service
- 22-5x more revenue from engaged members
- 325% Net Promoter Score lift from community visitors
- 468% increase in agent efficiency
- 514% increase in approved solutions
- 61.8B annual community site visits
- 7300 active communities
- 84x more traffic than competitors
- 98.6M community page views (with first-time resolution improvement of ~9%)
- 10217% increase in registrations
Competitive Advantages
- 1AI-powered automation and orchestration across channels from a single platform
- 2Unified hub for all digital customer engagement (communities, service, social)
- 3Enterprise-scale with data security, governance, and compliance
- 4Award-winning services and deep industry expertise
Key Benefits
Case Studies & Success Stories
Microsoft Power BI Community
The Power BI Community grew over 600% from its initial launch while support headcount remained flat; the community enabled millions in deflected support costs and increased customer happiness.
Digital Support Community
After piloting, achieving ROI, and receiving favorable feedback from the user base, senior executives readily invested in the Community.
Growth & Success, Digital Business
The Community has transformed the support organization, improving the customer experience by delivering digitally relevant, expert information at the right time with minimal effort.
Digital Platforms Community
The Community delivers digitally relevant, expert information to customers with minimal effort, enhancing the customer experience.
Additional Product Information
Product Description
A digital customer engagement platform that unites communities, service automation, and social media management, with AI, automation, and insights for enterprise-scale engagement.
Target Market
Enterprises and global brands seeking digital-first customer engagement across multiple channels and touchpoints
Unique Value Proposition
The platform is a unified, enterprise-grade, AI-powered engagement hub covering communities, service, and social at scale, backed by security, governance, and expert services.
Technical Requirements
Not explicitly specified; emphasizes enterprise-scale, security/compliance, and integration capabilities
Pricing Model
Not disclosed; pricing likely requires a demo or contact for details
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