Kiwi.com
Business Profile
Core Value Proposition
Kiwi.com provides cheap flights, hotels, and car hire with 24/7 customer support and disruption protection.
Target Customer
Travelers and trip planners seeking affordable travel options and protection against disruptions.
Key Differentiator
Kiwi.com differentiates itself with the Kiwi-Code search, Anywhere search for surprising routes, Nomad multi-city planning, and Disruption Protection Premium.
Implementation Timeline
Value appears immediately through search, price alerts, and trip management; disruption protection adds assurance at booking and during travel.
Pain Points
- 1High travel costs and difficulty finding the cheapest options.
- 2Fear of disruptions (cancellations, delays, schedule changes) affecting itineraries.
- 3Complex itineraries and managing trips across multiple providers without real-time updates.
Key Features
- 1Kiwi-Code search technology to surface best prices and deals.
- 2Anywhere search to reveal routes to unexpected destinations.
- 3Nomad tool for optimizing and building value-maximized multi-city trips.
- 4Price alerts and trip management (manage trips, set price alerts, receive updates).
- 5Disruption Protection Premium (optional) with instant Kiwi.com Credit or refunds and assistance during disruptions; live updates and boarding passes via app.
Target Customer Industries
Client Results
- 1Access to cheaper flight, hotel, and car options.
- 2Protection against disruptions with credits/refunds and alternative arrangements.
- 3Real-time trip updates, automatic check-in, and mobile access to boarding passes.
Competitive Advantages
- 1Proprietary Kiwi-Code search delivering competitive prices.
- 2Anywhere search and Nomad multi-city optimization for value.
- 3Disruption Protection Premium with potential credits/refunds and 24/7 assistance.
- 4Mobile app support with live updates and boarding passes.
Key Benefits
Additional Product Information
Product Description
A travel search platform offering flights, hotels, and car hire with built-in disruption protection, a proprietary search tech (Kiwi-Code), and tools for exploring destinations (Anywhere) and multi-city itineraries (Nomad), plus a mobile app.
Target Market
Consumers and travelers seeking affordable, flexible travel options with protection against disruptions.
Unique Value Proposition
Combines price-optimized search (Kiwi-Code), flexible route discovery (Anywhere), multi-city optimization (Nomad), and disruption protection to reduce travel risk and cost.
Technical Requirements
No specific technical requirements stated; mentions a mobile app available for iOS and Android.
Pricing Model
Disruption Protection Premium is an optional add-on; exact pricing is not disclosed in the provided content.
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