LA County Public Works
Business Profile
Core Value Proposition
LA County Public Works provides planning, design, construction, and maintenance of modern infrastructure that uplifts all communities of Los Angeles County.
Target Customer
Los Angeles County residents and businesses (including unincorporated communities), government and public sector stakeholders, contractors, and vendors interested in public works services and permits.
Key Differentiator
Equity in Infrastructure Initiative; integrated service delivery across multiple domains (environmental services, transportation, water resources, municipal services) with a public-facing portal (The Works) and wildfire recovery resources; a centralized public works organization positioned as a trusted local government partner.
Implementation Timeline
Not specified in the content; timelines for projects and services vary by scope and program.
Pain Points
- 1Difficulty accessing and navigating multi-service public works information and processes (permits, reports, maps, and schedules).
- 2Need for timely reporting and resolution of infrastructure-related problems (pot holes, graffiti, drainage issues, etc.).
- 3Managing and coordinating multiple public works services and resources in a single, accessible platform.
Key Features
- 1Public works service portal with permit applications, invoice payments, and project information (EPIC-LA, Building & Safety, etc.).
- 2As-built locator and interactive maps for sewer and infrastructure services.
- 3The Works app for reporting issues (potholes, graffiti, illegal dumping, etc.) and locating county services.
- 4Road closures, road/transit utilities, and public information on emergencies and wildfire recovery resources.
- 5Waterworks District accounts management and access to water-related policies and rate information.
Target Customer Industries
Decision Makers
- 1Public Works Director
- 2County Engineer
- 3Procurement Officer
- 4Contract Administrator
- 5Project Manager
- 6Facilities/Operations Manager
Client Results
- 1Improved delivery and maintenance of public infrastructure across LA County.
- 2Enhanced safety and mobility through transportation and road-related services.
- 3Reliable water management and flood protection within the county.
- 4Faster, centralized access to services and reporting through The Works app and online portals.
Competitive Advantages
- 1One-stop access to multiple public works services and programs through a single agency portal and The Works app.
- 2Public accountability and trust aimed for via strategic vision and equity-focused initiatives.
- 3Dedicated resources for emergency readiness and wildfire recovery information.
- 4Extensive public-facing information, maps, and online tools (EPIC-LA, As-Built Locator, interactive maps).
Key Benefits
Additional Product Information
Product Description
Los Angeles County Public Works plans, designs, builds, and maintains infrastructure to uplift all communities in LA County, offering environmental services, transportation, water resources, and municipal services, plus online tools for permits, reporting, and maps.
Target Market
Residents and businesses in Los Angeles County (including unincorporated areas) seeking public works services, permits, reports, and infrastructure information.
Unique Value Proposition
A comprehensive, equity-focused public infrastructure partner with integrated service delivery, emergency resources, and user-friendly digital tools (The Works) to streamline reporting, permits, and information.
Technical Requirements
Online portals and apps are referenced (EPIC-LA, As-Built Locator, interactive maps, The Works app); no explicit technical requirements or specifications are provided.
Pricing Model
Not disclosed in the content.
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