Lifeline Crisis Support
Business Profile
Core Value Proposition
Lifeline Crisis Support provides confidential, 24/7 crisis support and suicide prevention services for Australians experiencing emotional distress through phone, text, and online chat.
Target Customer
Individuals across Australia experiencing emotional distress or crisis; people seeking confidential support for themselves or for someone else; general public requiring crisis support.
Key Differentiator
Australia’s largest crisis support service, offering 24/7 confidential support via multiple channels (phone, text, online chat) with trained Lifeline crisis supporters.
Implementation Timeline
Immediate access; connection to a Crisis Supporter as soon as one is available; On The Line Australia services integrated into Lifeline as of 1 October 2023
Pain Points
- 1Feeling overwhelmed or having difficulty coping or staying safe
- 2Need for a confidential, non-judgmental listener who can provide support and options
- 3Need for immediate access to crisis support and suicide prevention resources
Key Features
- 124/7 crisis support hotline (Call 13 11 14) with trained crisis supporters
- 2Crisis text service (text number 0477 13 11 14) with anonymous pre-survey and connection to supporter
- 3Online crisis chat service available 24/7
- 4Confidential one-to-one support and safe space to discuss needs
- 5Information and support resources, translation/language support
Target Customer Industries
Client Results
- 1Not explicitly quantified in provided content
Competitive Advantages
- 1Australia’s largest crisis support service
- 2Confidential, non-judgmental, one-to-one support
- 3Multi-channel access (phone, text, chat) available 24/7
- 4Trained Lifeline Crisis Supporters
Key Benefits
Additional Product Information
Product Description
A suite of 24/7 crisis support services including a freephone crisis line, crisis text service, and online chat, staffed by trained Lifeline crisis supporters to help Australians in emotional distress.
Target Market
Australians in emotional distress or crisis seeking confidential, non-judgmental support
Unique Value Proposition
Australia’s largest, 24/7 confidential crisis support delivered through multiple channels by trained Lifeline crisis supporters.
Technical Requirements
Phone access to 13 11 14; text via 0477 13 11 14 (pre-survey and anonymous options); online chat on Lifeline site; internet connection required for chat; crisis text service not always online; translations/language support available.
Pricing Model
Not explicitly stated in provided content
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