LiveAgent

Business Profile

Core Value Proposition

LiveAgent provides an all-in-one, multi-channel help desk and customer service software that centralizes tickets, live chat, social media, call center, and knowledge base to improve response times and customer satisfaction.

Target Customer

{"Customer support teams","Customer service departments","Startups and SMBs seeking omnichannel support","Teams looking for an all-in-one help desk solution"}

Key Differentiator

All-in-one omnichannel platform with 130+ features and 200+ integrations, fastest setup, 24/7 support, no setup fee, and a 30-day free trial (no credit card required). Claims of being the fastest implemented/help desk solution and strong emphasis on quick onboarding.

Implementation Timeline

{"implementation":"Fastest setup/implementation reported; multi-channel help desk can be set up within minutes","value_delivery":"30-day free trial to experience the platform"}

Pain Points

1Fragmented customer communications across multiple channels (tickets, chat, social, email, phone) needing centralization
2Manual, time-consuming handling of inquiries across channels leading to slower response times
3Limited self-service options and knowledge base to reduce repetitive inquiries

Key Features

1Omnichannel ticketing that unifies conversations from all channels
2Live Chat with fast response capabilities
3Social media integrations (Facebook, Twitter, Instagram, WhatsApp, Viber)
4Knowledge Base for self-service support
5Call Center with features like IVR and call recordings

Target Customer Industries

Client Results

1Up to 95% time, money, and resources saved by using a centralized ticketing system
2Up to 56% increase in issue resolution when using call center features
3Reduced response times and improved multi-channel customer service

Competitive Advantages

1Fastest setup and easy implementation
2All-in-one platform covering tickets, live chat, social, knowledge base, and call center
3Large feature set (130+ features) and extensive integrations (200+ integrations)
4No setup fee and 24/7 customer support
5No credit card required for trial

Key Benefits

1Centralized management of all customer communications

2Faster response times and improved customer satisfaction

3Ability to self-serve via a knowledge base to reduce inquiries

4Extensive integrations to connect existing tools and workflows

5Flexible pricing with a trial and no long-term commitment

Case Studies & Success Stories

INNPRO – Electronics wholesale and distribution (Customer Story)

Case #1

A case study featuring an electronics wholesale and distribution business and how LiveAgent impacted their customer service

CVFR Travel Group – Travel Arrangements (Customer Story)

Case #2

A case study showcasing LiveAgent helping a travel arrangements provider improve support

Additional Product Information

Product Description

LiveAgent is a simple customer support software for teams, delivering an omnichannel help desk with ticketing, live chat, social media, a built-in call center, and a knowledge base.

Target Market

Businesses of various sizes needing centralized, multi-channel customer support and help desk functionality

Unique Value Proposition

A single, omnichannel help desk with extensive features and integrations, rapid setup, transparent pricing, and 30-day free trial

Technical Requirements

Cloud-based, web-accessible platform with regional data center options (Americas, Europe, Asia); supports 200+ integrations; trial available without credit card; signup flow includes subdomain and region selection

Pricing Model

Subscription-based pricing with monthly plans and a 30-day free trial; tiers include "$15 month (Small business)", "$29 month (Medium business)", and "$49 month (Large business)" with annual or monthly billing

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