Livebeep
Business Profile
Core Value Proposition
Livebeep provides a unified omnichannel platform for customer communication that centralizes social channels (WhatsApp, Facebook, Instagram, Telegram) and website live chat in a single inbox, with multi-agent support, customizable chatbots, translation, campaign tracking, analytics, and team collaboration.
Target Customer
{"Small and medium-sized businesses (0-49 employees) in Spain","Agencies and digital marketing firms that implement for clients","E-commerce and online retailers seeking omnichannel support and marketing automation","Companies using Kit Digital subsidies or seeking digital transformation"}
Key Differentiator
Consolidates multiple communication channels and marketing tools into one subscription with integrated modules (Live Chat, Chatbots, social channels, CRM/OCP integration, marketing automation, analytics) and offers direct Shopify integration; includes multilingual translation, multi-agent workflows, and configurable dashboards.
Implementation Timeline
No explicit implementation timeline provided; offers a 10-day free trial to try Livebeep features (trial period mentioned in pricing pages).
Pain Points
- 1Fragmented customer conversations across WhatsApp, Instagram, Messenger, Telegram and web chat
- 2Difficulty automating and personalizing responses across multiple channels
- 3Limited visibility into campaign performance and team productivity
- 4Need for a scalable solution that supports collaboration across a multi-agent team
Key Features
- 1Omnichannel inbox centralizing chats from Instagram DM, Messenger, WhatsApp, Telegram, and web chat
- 2Multichannel chatbots for automated responses and forms (15 €/mes for chatbot; customizable)
- 3Simultaneous translations for chats and emails
- 4Campaign tracking and analytics to measure conversions and traffic
- 5Multi-agent support with shared inbox and team workflows
- 6Social channels integration, CRM capabilities, and onboarding tools
- 7Shopify integration (official plugin) for real-time website engagement
- 8Mobile app access (Google Play and App Store) for on-the-go support
Target Customer Industries
Client Results
- 1Improved conversion and sales with optimized, centralized communication (testimonials mention increased conversions and smoother lead-to-customer journeys)
- 2Faster, more agile customer support with a reliable partner (noted as quick and resolutive in testimonials)
- 3Ability to capture and nurture leads via integrated marketing and chat tools
- 4Enhanced collaboration and productivity through multi-agent workflows and shared inboxes
Competitive Advantages
- 1Single platform for omnichannel communication reducing channel fragmentation
- 2Multi-agent collaboration with shared inboxes and governance
- 3Built-in chatbots and automation with customization
- 4Simultaneous translations enabling multilingual support
- 5Strong integration options (Shopify, CRM capabilities, bidirectional API) and marketing automation
- 6References from diverse customer use cases (healthcare, education, ecommerce, marketing agencies)
Key Benefits
Case Studies & Success Stories
Bitevol
Fácil de implementar, formación ágil y personalizada, resultados tangibles y amortizables; con Livebeep recomendado por partners; alto grado de satisfacción.
Digital Nature
Optimización de la tasa de conversión y ventas; tras implementación, las tiendas online de sus clientes incrementaron ventas; servicio y soporte excelentes.
Instituto de valoraciones
Livebeep aporta herramientas de marketing (mailings, cupones), informes y estadísticas; la atención al cliente cercana y rápida ayuda a convertir leads en clientes.
IM Digital Business School
Flexibilidad y capacidad de herramientas para mejorar la comunicación con clientes; servicio de atención al cliente rápido y resolutivo.
English Language Institute
Plataforma fácil de usar, respuestas predefinidas para acelerar respuestas; captación de clientes y cierre de ventas en minutos.
ClimAhorro
Aumento de consultas de clientes gracias a un sistema ágil y eficaz; recomendación positiva para ecommerce.
Dr. Rozalén
Chat fundamental para asesorar a pacientes, soporte técnico ágil; uso en contexto de pruebas de Covid-19.
Additional Product Information
Product Description
Plataforma de atención al cliente omnicanal que centraliza chats y mensajes de redes sociales, ofrece chatbots, traducciones simultáneas, seguimiento de campañas, estadísticas y herramientas de colaboración para equipos multi‑agente, con integraciones y opciones de marketing automatizado.
Target Market
Empresas y autónomos en España, especialmente aquellas elegibles para Kit Digital (segmentos I, II y III; 0-2, 3-9 y 10-49 empleados). También applicable para agencias que gestionan clients para marketing y atención al cliente.
Unique Value Proposition
Una plataforma unificada que combina atención al cliente omnicanal, chatbots personalizables, traducción simultánea y capacidades de marketing y analítica, con integración de terceros (Shopify, CRM, API) y opciones de soporte para equipos multi‑agente.
Technical Requirements
Integración con Shopify (plugin oficial sin necesidad de código); widget de chat web y aplicaciones móviles; APIs para integración bidireccional; traducción simultánea; videollamadas en el chat; correo corporativo; soporte para múltiples usuarios y roles.
Pricing Model
{"kit_digital_crm":[{"plan":"One","segmento":"Segmento III (0-2 empleados)","precio_anual":"636€","incluye":"Livebeep OCP, operadores: 1 (adicional: 14 €/mes), dominio: 1 (adicional: 5 €/mes), leads/conversaciones: Ilimitado, chat y redes sociales integradas; chatbot 100% personalizable (15 €/mes); bandeja individual o compartida; formación y soporte técnico"},{"plan":"CRM Plus","segmento":"Segmento II (3-9 empleados)","precio_anual":"1308€","incluye":"Livebeep OCP, operadores: 5 (adicional: 14 €/mes), dominio: 1 (adicional: 5 €/mes), leads/conversaciones: Ilimitado; todas las funciones del plan One más X"},{"plan":"CRM Pro","segmento":"Segmento I y II (10-49 empleados)","precio_anual":"2988€","incluye":"Livebeep OCP, operadores: 15 (adicional: 10 €/mes), dominio: 1 (adicional: 5 €/mes), leads/conversaciones: Ilimitado; todas las funciones de los planes anteriores; herramientas de automatización y CRM completo"}],"observaciones":["IVA y otros impuestos no incluidos","Costes de envíos de campañas de email, SMS y Push not incluidos (se facturan por consumo)","La suscripción incluye herramientas del Livebeep OCP; indicaciones detalladas de herramientas e integraciones incluidas"],"prueba_gratuita":"Prueba Livebeep gratis durante 10 días sin tarjetas ni complicaciones"}
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