Los Angeles Public Library

Business Profile

Core Value Proposition

Los Angeles Public Library provides access to millions of physical and digital media, educational resources, and community programs to residents.

Target Customer

Los Angeles residents and library patrons of all ages seeking books, e-media, learning resources, literacy support, and programs (Kids, Teens, Adults, Seniors).

Key Differentiator

Offers specialized in-house labs and unique digital collections (Memory Lab; Octavia Lab; Koreatown Media Lab; Tessa Photo & Digital Collections) plus a broad, multi-format media catalog and integrated streaming/download platforms (Libby, Kanopy, Hoopla, Freegal, The New York Times, etc.).

Implementation Timeline

{"Instant access after obtaining library card/e-card (e-card access described as instant)"}

Pain Points

1Need for broad access to physical and digital media (books, audiobooks, magazines, DVDs).
2Need for learning resources and skill-building (online courses, tutoring, language learning).
3Need for community-based labs, archives, and multilingual resources.

Key Features

1Catalog with 6+ million items (books, audiobooks, periodicals, DVDs, CDs) for checkout
2E-media streaming and downloading (e-books, audiobooks, music, videos, magazines, podcasts)
3Language Collections (Armenian, Chinese, Japanese, Korean, Persian, Russian)
4Online learning platforms (LinkedIn Learning, Mango Languages, Career Online High School)
5Special collections and labs (Tessa Photo & Digital Collections, Memory Lab, Octavia Lab, Koreatown Media Lab)
6Newspapers and magazines access (The New York Times, The Washington Post, Wall Street Journal, etc.)
7Reserve a Computer and Wireless Printing

Target Customer Industries

Decision Makers

1City Librarian
2Board of Library Commissioners

Client Results

1Immediate access to resources via library card/e-card
2Access to millions of physical and digital items, e-media and online services
3Enhanced learning and literacy through online courses, tutoring, and language learning

Competitive Advantages

1Very large, diverse catalog (>6 million items)
2Broad range of digital platforms and media types in one system
3In-house labs and archives for hands-on learning and research (Memory Lab, Octavia Lab, Koreatown Media Lab)
4Dedicated programs for literacy and new Americans
5Localized Los Angeles focus with extensive multilingual resources and news access

Key Benefits

1Access to 6+ million items for checkout

2Digital streaming/downloads across e-media

3Online learning and tutoring resources

4Specialized labs and community resources

5Multilingual collections and global news access

Additional Product Information

Product Description

Public library system offering print, digital media, databases, educational resources, and community programs for residents of Los Angeles.

Target Market

Los Angeles residents of all ages, including students, researchers, and families seeking educational and cultural resources.

Unique Value Proposition

A city-wide public library with an extensive multi-format media catalog, comprehensive online learning resources, and unique in-house labs and archives that support literacy, research, and creative work.

Technical Requirements

Library card or e-card required for access; some services require login; wireless printing and reserving a computer available.

Pricing Model

Not specified in content

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