Miami International Airport (MIA)

Business Profile

Core Value Proposition

Miami International Airport provides a world-class travel experience and an expanded route network with direct passenger access to all world regions.

Target Customer

{"Passengers traveling through Miami International Airport (MIA)","Travelers requiring accessibility services","Nursing mothers","Travelers using service animals"}

Key Differentiator

Comprehensive accessibility program (myMIAccess) including Aira vision assistance, Hidden Disabilities Sunflower Lanyard, MIAair dress rehearsal program, Multi-Sensory Rooms, MIAmamas nursing pods, Service Animal Relief Areas, wheelchair charging stations airport-wide (first in the U.S. to install them), and dedicated accessibility queueing and coordination.

Implementation Timeline

Immediate access to many accessibility services upon arrival; specific features operate daily (e.g., Multi-Sensory Rooms 6 a.m.–10 p.m.; wheelchair charging stations available airport-wide; Aira available for use at the airport).

Pain Points

1Navigating the airport with disabilities or limited mobility
2Coordinating wheelchair or accessibility services with multiple parties (airlines, airport, TSA)
3Maintaining battery life for electric mobility devices while traveling

Key Features

1myMIAccess accessibility initiative with ADA compliance and multiple programs
2Aira vision-assistance service accessible via iOS/Android (free while at the airport)
3Hidden Disabilities Sunflower Lanyard program
4MIAair dress rehearsal program for travel readiness
5Multi-Sensory Rooms open 6 a.m. to 10 p.m. in Concourse D and South Terminal
6MIAmamas nursing pods/rooms
7Service Animal Relief Areas across multiple concourses (indoor and outdoor areas)
8Wheelchair Charging Stations (10 total) airport-wide (D, E, F, G, H, J; pre-security in D and H International Arrivals)
9Accessible parking near moving sidewalks; designated accessibility queues in Customs

Target Customer Industries

Decision Makers

1ADA Coordinator

Client Results

1Improved accessibility and compliance with ADA requirements
2Enhanced passenger experience for travelers needing accessibility accommodations
3Access to on-site vision assistance (Aira) and other specialized services during airport visits

Competitive Advantages

1Airport-wide wheelchair charging stations (first airport in the U.S. to install them airport-wide)
2Integrated accessibility ecosystem (Aira, Sunflower Lanyard, MIAair, Multi-Sensory Rooms, MIAmamas, relief areas, charging stations)
3Direct alignment with ADA requirements and accessibility queue options
4Expansion of route network and destinations through MIA Discover efforts

Key Benefits

1Expanded non-stop destinations and direct access to world regions

2Comprehensive accessibility services and accommodations

3Free on-site Aira vision-assistance during airport visits

4Specialized spaces: Multi-Sensory Rooms, MIAmamas, service animal relief areas

5Airport-wide wheelchair charging and accessible parking

Additional Product Information

Product Description

A major international airport offering passenger, business, and cargo services, with a broad network of non-stop destinations and extensive accessibility initiatives under the myMIAccess program.

Target Market

Travelers/passengers using MIA; airlines and partners; travelers seeking accessibility accommodations

Unique Value Proposition

World-class travel experience with an expanded global route network plus a comprehensive, free-accessibility program (myMIAccess) delivering navigation assistance, sensory spaces, nursing pods, animal relief areas, and charging infrastructure.

Technical Requirements

Aira app on iOS/Android for vision assistance; Voyce App for interpreter support; MIA Discover interactive destination map

Pricing Model

Some accessibility services are provided free at the airport (e.g., Aira); no pricing details for other services are disclosed in the content

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