Military OneSource
Business Profile
Core Value Proposition
Military OneSource provides 24/7 support and a centralized hub of confidential resources for active-duty service members, spouses, their families and survivors, covering taxes, moving, benefits, MWR and more.
Target Customer
Service members, military spouses and families (including survivors), as well as service providers and military leaders who support the military community
Key Differentiator
DoD-backed, 24/7 gateway offering confidential counseling and a comprehensive, multi-topic resource library with free services (e.g., MilTax) and a mobile app to access resources
Implementation Timeline
Immediate access upon engaging with the service (24/7 availability); MilTax guidance aligned with tax deadlines (e.g., Oct. 15 extension) for timely filing
Pain Points
- 1Need for confidential, around-the-clock support for military life challenges (personal, financial, relationships, mental health)
- 2Navigating complex military life topics (deployment, moves/PCS, education and career, benefits) with one unified resource
- 3Access to free, trusted tools and services (tax services, counseling, relocation, education) in a single platform
Key Features
- 124/7 personal support via phone, live chat, and online resources
- 2No-cost or free services: confidential counseling (Military and Family Life Counseling Program) and MilTax tax services
- 3Educational and career resources: Spouse Education and Career Opportunities, Education & Employment guidance
- 4Practical tools: Benefits Finder, Relationship Resource Tool, DPS - Defense Personal Property System, Military Funeral Honors Directory
- 5Mobile access: My Military OneSource App and MilProvider app for quick access to resources
Target Customer Industries
Decision Makers
- 1Rear Admiral
- 2Master Chief Petty Officer of the Navy
- 3Sergeant Major of the Army
- 4Chief Master Sergeant of the Air Force
- 5Chief Master Sergeant of the Space Force
- 6Sergeant Major of the Marine Corps
Client Results
- 1Access to confidential support and counseling when needed, improving readiness and well-being
- 2Free tax services (MilTax) and deadline assistance during tax season
- 3Broad access to education, career, financial, housing, and relocation resources via a single platform
- 4Enhanced ability for leaders and service providers to connect service members with resources
Competitive Advantages
- 1Official DoD-backed platform providing trusted, centralized resources
- 224/7 availability and multi-channel access (phone, chat, app)
- 3No-cost counseling and free MilTax services
- 4Diverse resource coverage across life events: deployment, moving, education, finances, health, and more
- 5Mobile apps and downloadable tools for easy distribution and sharing
Key Benefits
Case Studies & Success Stories
Once Suicidal, Former Army Ranger Finds Healing
Narrative highlighting healing and support through Military OneSource MilLife resources
Not Just for Soldiers: Fort Hood ESD Provides Support for High School Students
Example of community/personal support extending to youth and families beyond active service members
Additional Product Information
Product Description
Active duty military resource site offering 24/7 support for service members, spouses, their family and survivors on taxes, moving, benefits, MWR and more; includes counseling, tools, and a range of resources.
Target Market
Active-duty service members, Reserve members, spouses and families, survivors, and service providers/leaders who support the military community
Unique Value Proposition
A DoD-backed, 24/7 confidential support hub with a broad suite of free tools (including MilTax) and a centralized, multi-topic resource library accessible via web and mobile apps
Technical Requirements
{"Access via website and mobile apps (My Military OneSource App, MilProvider app)","Internet connection required for online resources and chat","Account sign-in may be required for certain resources (as indicated by site prompts)"}
Pricing Model
Most core services are free or no-cost (e.g., confidential counseling; MilTax); additional resources are provided at no direct charge as part of the DoD program
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