Military OneSource

Business Profile

Core Value Proposition

Military OneSource provides 24/7 support and a centralized hub of confidential resources for active-duty service members, spouses, their families and survivors, covering taxes, moving, benefits, MWR and more.

Target Customer

Service members, military spouses and families (including survivors), as well as service providers and military leaders who support the military community

Key Differentiator

DoD-backed, 24/7 gateway offering confidential counseling and a comprehensive, multi-topic resource library with free services (e.g., MilTax) and a mobile app to access resources

Implementation Timeline

Immediate access upon engaging with the service (24/7 availability); MilTax guidance aligned with tax deadlines (e.g., Oct. 15 extension) for timely filing

Pain Points

1Need for confidential, around-the-clock support for military life challenges (personal, financial, relationships, mental health)
2Navigating complex military life topics (deployment, moves/PCS, education and career, benefits) with one unified resource
3Access to free, trusted tools and services (tax services, counseling, relocation, education) in a single platform

Key Features

124/7 personal support via phone, live chat, and online resources
2No-cost or free services: confidential counseling (Military and Family Life Counseling Program) and MilTax tax services
3Educational and career resources: Spouse Education and Career Opportunities, Education & Employment guidance
4Practical tools: Benefits Finder, Relationship Resource Tool, DPS - Defense Personal Property System, Military Funeral Honors Directory
5Mobile access: My Military OneSource App and MilProvider app for quick access to resources

Target Customer Industries

Decision Makers

1Rear Admiral
2Master Chief Petty Officer of the Navy
3Sergeant Major of the Army
4Chief Master Sergeant of the Air Force
5Chief Master Sergeant of the Space Force
6Sergeant Major of the Marine Corps

Client Results

1Access to confidential support and counseling when needed, improving readiness and well-being
2Free tax services (MilTax) and deadline assistance during tax season
3Broad access to education, career, financial, housing, and relocation resources via a single platform
4Enhanced ability for leaders and service providers to connect service members with resources

Competitive Advantages

1Official DoD-backed platform providing trusted, centralized resources
224/7 availability and multi-channel access (phone, chat, app)
3No-cost counseling and free MilTax services
4Diverse resource coverage across life events: deployment, moving, education, finances, health, and more
5Mobile apps and downloadable tools for easy distribution and sharing

Key Benefits

124/7 confidential support and counseling

2Free tax services (MilTax) and tax deadline guidance

3Education, career, and relationship resources for military life

4Relocation, moving, and housing support tools

5Access to installation information, benefits, and community resources

Case Studies & Success Stories

Once Suicidal, Former Army Ranger Finds Healing

Case #1

Narrative highlighting healing and support through Military OneSource MilLife resources

Not Just for Soldiers: Fort Hood ESD Provides Support for High School Students

Case #2

Example of community/personal support extending to youth and families beyond active service members

Additional Product Information

Product Description

Active duty military resource site offering 24/7 support for service members, spouses, their family and survivors on taxes, moving, benefits, MWR and more; includes counseling, tools, and a range of resources.

Target Market

Active-duty service members, Reserve members, spouses and families, survivors, and service providers/leaders who support the military community

Unique Value Proposition

A DoD-backed, 24/7 confidential support hub with a broad suite of free tools (including MilTax) and a centralized, multi-topic resource library accessible via web and mobile apps

Technical Requirements

{"Access via website and mobile apps (My Military OneSource App, MilProvider app)","Internet connection required for online resources and chat","Account sign-in may be required for certain resources (as indicated by site prompts)"}

Pricing Model

Most core services are free or no-cost (e.g., confidential counseling; MilTax); additional resources are provided at no direct charge as part of the DoD program

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