My Robi App
Business Profile
Core Value Proposition
My Robi App provides centralized access to Robi services and support via the My Robi application and support channels.
Target Customer
Robi customers in Bangladesh using a mobile app for self-service, account management, and access to support and service locations.
Key Differentiator
Integrated customer support ecosystem within a single app, offering 24/7 live chat, phone, email, and service-point/location services (Robi Sheba Locator) in one place.
Implementation Timeline
Not specified in the provided content.
Pain Points
- 1Difficulty quickly accessing customer support and resolving issues.
- 2Finding and contacting the nearest Robi service point or Robi Sheba Locator.
- 3Need for a single app-based portal to manage queries and support requests.
Key Features
- 124/7 live chat support
- 2Call Center access (121) and +8801819400400
- 3Email support (123@robi.com.bd)
- 4Robi Sheba Locator and Service Center Locator
- 5Download and login to My Robi App for self-service
Target Customer Industries
Client Results
- 1Improved accessibility to customer support and faster issue resolution through multiple channels.
- 2Centralized access to service centers and locator tools via the app.
Competitive Advantages
- 1Round-the-clock live chat availability.
- 2Multiple support channels (live chat, call center, email) within one platform.
- 3Locator tools to find nearest Robi service point.
Key Benefits
Additional Product Information
Product Description
Mobile app and support portal for Robi customers, providing login, live chat, complaints/support access, and service-center/location services as described in the content.
Target Market
Robi customers in Bangladesh (mobile telecom users).
Unique Value Proposition
A single-app hub that consolidates customer support, account access, and service-location tools for Robi users.
Technical Requirements
App is downloadable; no platform details are provided in the content.
Pricing Model
Not specified
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