MyBell app
Business Profile
Core Value Proposition
MyBell app provides an improved, award-winning way to manage Bell services from your phone, enabling on-the-go self-service for billing, usage, and troubleshooting.
Target Customer
Bell customers (Residential, Small Business, and Enterprise) who want mobile self-service for Bell Mobility, Internet, TV, Home Phone, and Smart Home services.
Key Differentiator
Award-winning MyBell app with integrated access to multiple Bell services, on-the-go management, tutorials, and tools (including Virtual repair) for troubleshooting and support.
Implementation Timeline
Value and onboarding can be immediate upon downloading the MyBell app and logging in; tutorials and self-serve options are provided to guide users from the start.
Pain Points
- 1Need for convenient, mobile self-service across multiple Bell services (Mobility, Internet, TV, Home Phone, Smart Home).
- 2Potential delays in mail-based bill delivery during Canada Post disruptions; need for alternative billing/payment methods.
- 3Difficulty troubleshooting issues across devices/services without centralized tools or guided guidance.
Key Features
- 1View bill and pay bill within the MyBell app; set up and manage pre-authorized payments; view billing history.
- 2Manage Bell services across Mobility, Internet, TV, Home Phone, and Smart Home from a single app or web interface.
- 3Access step-by-step tutorials and how-tos (Getting Started, Bills and payments, Managing services, Prepaid).
- 4Virtual repair tool and troubleshooting resources to diagnose issues with Bell Internet, TV, and Home Phone services.
- 5Enhanced Wi-Fi troubleshooting and the ability to reboot/diagnose modem remotely; guidance to download and use the MyBell app.
Target Customer Industries
Client Results
- 1Improved reliability and timeliness of bill payments (including options for paperless billing and pre-authorized payments).
- 2Centralized, convenient management of multiple Bell services from a single mobile app.
- 3Enhanced troubleshooting capabilities and faster issue resolution via virtual repair and guided tutorials.
Competitive Advantages
- 1Award-winning MyBell app recognized for its mobile self-service capabilities.
- 2Unified management of Mobility, Internet, TV, Home Phone, and Smart Home services in one place.
- 3Built-in tutorials and virtual repair tools to assist users without contacting support.
- 4Supports paperless billing and pre-authorized payments to improve payment reliability.
- 5Available on mobile apps and via web, with guidance for quick setup.
Key Benefits
Additional Product Information
Product Description
A mobile app (and web access) that lets Bell customers view and pay bills, monitor usage, manage Bell services (Mobility, Internet, TV, Home Phone, Smart Home), troubleshoot issues, and access guided tutorials.
Target Market
Bell customers in Canada, including residential users and business customers ranging from 1–100 employees to over 100 employees.
Unique Value Proposition
Integrated, award-winning self-service platform that enables customers to manage all Bell services on-the-go with tutorials and troubleshooting tools.
Technical Requirements
MyBell app requires iOS 11.0 or newer or Android 5.0 or newer; web access is available for manage-on-web capabilities.
Pricing Model
Not disclosed in the provided content
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