MyChart

Business Profile

Core Value Proposition

MyChart provides patients at Fred Hutchinson Cancer Center with secure access to medical records, test results, appointments, messaging with care teams, and billing via a patient portal.

Target Customer

Patients of Fred Hutchinson Cancer Center and UW Medicine clinics (including adults and teens with proxy access).

Key Differentiator

A comprehensive patient portal tightly integrated with Fred Hutch UW Medicine services, offering features like two-step verification, teen accounts with proxy access, and the ability to link existing MyChart accounts across institutions.

Implementation Timeline

Immediate access to available data and features; scheduling and messaging capabilities available upon account setup; most test results appear as soon as they are ready.

Pain Points

1Difficulty accessing centralized medical records and test results across care teams
2Managing appointments, scheduling, and communications with the care team
3Security and access controls for sensitive health information (needs for verification, proxies, and teen accounts)

Key Features

1Access medical records
2View test results
3Request prescription refills
4Pay bills online / eCheck-in
5Request an appointment
6Two-step verification for account security
7SMS text notifications for appointment reminders and billing
8Link existing MyChart accounts across UW Medicine / Fred Hutch
9Mammogram self-scheduling
10Teen accounts with proxy access for parents/guardians

Target Customer Industries

Client Results

1Most test results are displayed in MyChart as soon as they are available
2Mammogram self-scheduling is available for eligible accounts
3MyChart account creation is free for all patients

Competitive Advantages

1Integrated with UW Medicine as Fred Hutchinson Cancer Center's cancer program
2Offers a broad set of features tailored for cancer patients (records, test results, appointments, billing, secure messaging)
3Supports two-step verification and SMS notifications for security and convenience
4Provides proxy and teen access for caregivers and families

Key Benefits

1Secure access to medical records and test results

2Easy appointment management and scheduling

3Online bill payment and eCheck-in

4Secure messaging with the care team

5SMS appointment and billing notifications

6Mammogram scheduling

7Proxy and teen account access

Additional Product Information

Product Description

MyChart is the patient portal for Fred Hutchinson Cancer Center patients, enabling access to medical records, test results, appointments, prescription refills, billing, secure messaging, and other patient services.

Target Market

Patients receiving care at Fred Hutchinson Cancer Center and UW Medicine clinics, including adults and teens with proxy access.

Unique Value Proposition

A secure, integrated patient portal with features like two-step verification, account linking across institutions, proxy/teen access, appointment management, and billing—designed specifically for Fred Hutch/UW Medicine patients.

Technical Requirements

Requires a MyChart account (free to create); available in English; supports two-step verification; mobile apps available for Android and iOS; can link to UW Medicine MyChart accounts; SMS notifications via 85893; some messages may be billed if they require extensive provider time.

Pricing Model

Creating a MyChart account is free for all patients; most MyChart messages are not charged, but replies requiring medical expertise and more than 5 minutes of a provider’s time may be billed.

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