Mytheresa
Business Profile
Core Value Proposition
Mytheresa provides a luxury online shopping experience with access to over 200 international luxury brands, daily new arrivals, authentic products, and global, shopper-centric services (including free returns within 30 days and 24/7 multilingual support).
Target Customer
Global luxury consumers seeking designer fashion and lifestyle goods for Women, Men, Kids, and Home (Life), with interest in exclusive collaborations and boutique-like shopping experience.
Key Differentiator
Extensive luxury brand edit (200+ brands), rapid product cadence (900 new arrivals weekly), exclusive designer collaborations and capsule collections, boutique-like shopping experience, authentic products, and multi-language, around-the-clock customer service with shipping to over 130 countries.
Implementation Timeline
Value can be realized immediately upon purchase with access to new arrivals and exclusive items; returns are available within 30 days, and shipping is offered globally (delivery to over 130 countries).
Pain Points
- 1Difficulty finding an authentic, wide-ranging luxury fashion selection from trusted brands in one place.
- 2Desire for frequent, runway-aligned new arrivals and exclusive collaborations.
- 3Need for seamless international shopping with flexible returns and multilingual support.
Key Features
- 1The finest edit of more than 200 international luxury brands.
- 2900 new arrivals each week directly from the runway.
- 3Exclusive designer collaborations and capsule collections.
- 4Authentic products guaranteed with free returns and exchanges within 30 days.
- 5Exceptional customer service available 24/7 in 13 languages.
- 6Delivery to over 130 countries.
- 7Life store offering home, lifestyle, and design items in addition to fashion.
- 8Shop across Women, Men, Kids, and Life (home/lifestyle) categories.
- 9Mobile app and in-store shopping experience.
Target Customer Industries
Client Results
- 1Access to a curated, authentic luxury fashion and lifestyle assortment from 200+ brands.
- 2Regular new arrivals and exclusive items available to customers quickly.
- 3A reassuring shopping experience with guaranteed authenticity, easy returns, and around-the-clock multilingual support.
- 4Global shipping capabilities enabling customers in 130+ countries to shop with ease.
Competitive Advantages
- 1Extensive luxury brand catalog (200+ brands) and constant new arrivals (900/week).
- 2Exclusive collaborations and capsule collections not available elsewhere.
- 3Authenticity guarantee with free 30-day returns/exchanges.
- 424/7 multilingual customer service in 13 languages and global shipping.
- 5Boutique-like shopping experience with a curated, editorial-style edit.
Key Benefits
Additional Product Information
Product Description
An online shopping destination for childrenâs, menâs, and womenâs luxury fashion and lifestyle design, featuring more than 200 international luxury brands, daily new arrivals, exclusive collaborations, and a boutique-like shopping experience with global shipping and around-the-clock support.
Target Market
Global luxury shoppers seeking designer fashion and lifestyle goods for Women, Men, Kids, and Life (home/design), including those interested in exclusive capsules and international delivery.
Unique Value Proposition
A premier luxury e-commerce platform offering a vast, curated designer catalog, daily runway-aligned new arrivals, exclusive collaborations, authentic products, and seamless global logistics supported by 24/7 multilingual customer service.
Technical Requirements
Not specified in the provided content.
Pricing Model
Prices per item with currency billed in USD for U.S. customers; free shipping on orders over $400.
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