NS app
Business Profile
Core Value Proposition
NS app provides travel planning, real-time travel information, and multi-modal mobility integration for NS customers.
Target Customer
NS travelers and the general public in the Netherlands who use public transport (train, bus, tram, metro) and shared mobility options.
Key Differentiator
Crowd-density indicators (druktepoppetjes) to help users pick quieter trains, plus integrated planning, ticketing, and seamless access to shared mobility options (OV-fiets, Check-scooter, Greenwheels) in one app.
Implementation Timeline
Not specified in the provided content.
Pain Points
- 1Difficulty planning door-to-door trips across multiple transport modes (train, bus, tram, metro).
- 2Keeping up-to-date with delays, disruptions, and necessary transfers.
- 3Finding less crowded travel options to improve comfort.
Key Features
- 1Plan train and other public transport journeys (bus, tram, metro) within the NS app.
- 2Push notifications about delays, disruptions, and transfer information.
- 3Buy tickets directly in the app.
- 4Find and book shared mobility options (OV-fiets, Check-scooter, Greenwheels-auto).
- 5View crowd-density indicators to choose quieter trains.
Target Customer Industries
Decision Makers
- 1CTO
- 2Head of Digital Product
- 3Product Manager β NS app
- 4Head of Customer Experience
Client Results
- 1Not specified in the provided content.
Competitive Advantages
- 1Integrated multi-modal planning and ticketing in one app.
- 2Real-time travel alerts for delays and disruptions.
- 3Access to shared mobility options (OV-fiets, Check-scooter, Greenwheels) from the same app.
- 4Crowd-density indicators to help choose less crowded journeys.
- 5Easy discovery and use of related services (bus/tram/metro planning, ticketing).
Key Benefits
Additional Product Information
Product Description
A mobile app from Nederlandse Spoorwegen (NS) that enables travel planning, ticket purchasing, and multi-modal mobility integration (train, bus, tram, metro) with additional features like alerts and shared mobility integration.
Target Market
Travelers in the Netherlands who use NS trains and related transport modes, including residents and visitors seeking convenient transit planning and mobility options.
Unique Value Proposition
An all-in-one mobile solution that combines trip planning, real-time updates, multi-modal routing, and access to shared mobility, with crowd-aware routing to improve comfort.
Technical Requirements
Download available for iOS and Android devices.
Pricing Model
Not specified in the provided content.
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