OpenText Aviator
Business Profile
Core Value Proposition
OpenText Aviator provides next-level customer communications powered by generative AI to elevate customer experiences.
Target Customer
Customer experience (CX) teams, marketing and communications professionals, and IT leaders responsible for deploying AI-enabled customer communications.
Key Differentiator
Generative AI-driven customer communications within the OpenText ecosystem, positioned as CXaaS to modernize legacy CX stacks.
Implementation Timeline
Not specified in content
Pain Points
- 1Legacy CX stacks hindering customer experience and responsiveness
- 2Fragmented or siloed customer communications data
- 3Manual, slow, or error-prone processes in delivering customer communications
Key Features
- 1Generative AI for customer communications
- 2Cloud-based CX platform (CX as a Service)
- 3Integration with OpenText suite for customer communications management
- 4Contextual, AI-driven insights for personalized communications
Target Customer Industries
Decision Makers
- 1VP of Enterprise Applications
- 2Head of People and Technology
- 3Manager – Documents and Data
Client Results
- 1Catalent: faster cross-functional teamwork and high-quality production through improved document management
- 2Coles: thousands of new employees recruited with streamlined recruitment processes
- 3Maxim’s Group: supply chain excellence and digital transformation in Asia's food and beverage sector
- 4Saipem: shift to cloud document management reducing costs and enabling AI-driven innovation
- 5Bosch: legal eDiscovery improvements, cost reductions, and transformed legal workflows
Competitive Advantages
- 1Proven customer win stories across multiple industries
- 2AI-powered, scalable CX solution with cloud delivery
- 3Strong integration with OpenText's other enterprise information management capabilities
- 4Focus on reducing costs and accelerating time-to-value in CX-related processes
Key Benefits
Case Studies & Success Stories
Maxim’s Group: Orchestrating supply chain excellence with OpenText Business Network
Shows Maxim’s Group using OpenText Business Network for supply chain excellence and digital transformation in Asia’s food and beverage landscape.
Catalent boosts speed and quality in drug development and manufacturing
Lindsay Fernandez, VP of Enterprise Applications at Catalent, explains how OpenText document management helped global teams work faster with high-quality production.
Coles extends a warm welcome to new team members
Bernie Repacholi, Head of People and Technology at Coles Group, describes automating recruitment processes for thousands of new employees with OpenText Content Management for SAP SuccessFactors.
Saipem shifts to cloud document management to manage global energy projects
Guest author explains moving OpenText Documentum Content Management to the cloud reduces costs and fuels AI innovation.
Innovation in action: Why Bosch chose a forward-thinking legal technology partner
Bosch’s legal team leveraged OpenText to streamline eDiscovery, cut costs, and transform legal workflows.
Additional Product Information
Product Description
Aviator harnesses generative AI to deliver next-level customer communications.
Target Market
Enterprises seeking AI-powered customer communications, particularly in retail, life sciences, energy, and legal sectors.
Unique Value Proposition
Generative AI-driven customer communications within an enterprise information management ecosystem to modernize CX and deliver faster, personalized experiences.
Technical Requirements
Cloud-based deployment; integrates with OpenText CX-related solutions; references to AI capabilities (not detailed in content).
Pricing Model
Not disclosed in content.
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