Orange Assistance
Business Profile
Core Value Proposition
Orange Assistance provides help and contact for your Orange services and equipment (internet, Livebox, TV, mobile) via chat or phone.
Target Customer
{"Orange customers seeking help with internet and fixed line or mobile services","Subscribers needing guidance for Livebox setup, TV/decoder, or mobile issues"}
Key Differentiator
A centralized help and contact hub (Aide & contact) with service-specific sections, offering both self-service articles and direct access to advisors through chat or phone, plus a dedicated experience per service (internet/Livebox, TV/decoder, mobile).
Implementation Timeline
Not specified in the content; value appears from immediate access to articles and potential quick contact with advisors, with actual resolution time varying by issue
Pain Points
- 1Difficulty installing or troubleshooting internet/Livebox, TV/decoder, or mobile services
- 2Need for quick access to relevant help content when chatbot is unavailable
- 3Desire to reach a human advisor for complex issues
Key Features
- 1Service-specific support sections: internet/Livebox, TV/decoder, mobile
- 2Access to the articles of the Orange assistance center
- 3Option to contact a conseiller (advisor) for personalized help
- 4Multi-channel support: chat or telephone
- 5Solutions rapides (quick solutions) and guided tutorials for devices and services
Target Customer Industries
Decision Makers
- 1Conseiller Orange
- 2Conseiller Sosh
Client Results
- 1Access to official help content and direct human assistance to resolve service issues
Competitive Advantages
- 1Unified, centralized access to help for all major Orange services
- 2Multiple contact channels (chat and phone) for flexibility
- 3Service-specific guidance improves relevance and speed
- 4Direct access to advisors when self-service isn’t sufficient
Key Benefits
Additional Product Information
Product Description
Aide & contact hub providing installation, usage, and troubleshooting support for Orange services and equipment (Internet/Livebox, TV/decoder, mobile), with access to articles and options to chat or call a conseiller.
Target Market
Orange customers/subscribers of internet, Livebox, TV, and mobile services
Unique Value Proposition
Centralized, service-specific help combined with multi-channel access to both self-service content and human advisors, tailored to each Orange service area
Technical Requirements
{"No specific technical requirements noted; content and chat access are web-based","Access to articles and contact options through the Orange assistance portal"}
Pricing Model
{"Pricing not specified in the provided content"}
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