PagerDuty Operations Cloud
Business Profile
Core Value Proposition
PagerDuty provides the AI-First Operations Platform for critical operations, enabling AI-powered insights, automation, and end-to-end incident management.
Target Customer
IT operations teams, DevOps, Site Reliability Engineering (SRE) teams, incident response teams, CIO/CTO and other enterprise IT leadership involved in managing critical operations.
Key Differentiator
Zero-maintenance-downtime architecture with 99.9% web uptime SLAs, AI-powered correlation and insights, end-to-end incident management (alerting to post-incident review), and a 700+ integrations ecosystem with migration support.
Implementation Timeline
Migration from Opsgenie to PagerDuty can be completed with migration experts handling transfers, and what might take months can happen in days or weeks, with zero disruption to operations.
Pain Points
- 1Downtime and business risk from incidents
- 2High alert noise and slow triage
- 3Fragmented toolchains and manual, multi-system incident workflows
Key Features
- 1End-to-end Incident Management
- 2AI-powered insights and correlation
- 3Automation of critical work across the enterprise
- 4AI Agents for operational growth
- 5Status Pages for a single source of truth
- 6700+ integrations and a comprehensive platform
Target Customer Industries
Decision Makers
- 1CEO
- 2Founder & CEO
- 3Head of Technology
- 4AVP Enterprise IT Operations
- 5Director, Incident and Problem Management
Client Results
- 174% less downtime
- 227% more productive DevOps teams
- 391% less event noise
- 460x SLA improvement
- 550% CSAT improvement
- 699% faster task completion
- 750% lower support costs
- 8400%+ ROI
- 9249% ROI
- 1012-month payback
Competitive Advantages
- 1Enterprise-grade, end-to-end incident management with multi-channel collaboration
- 2AI-powered correlations and insights to accelerate MTTR
- 3700+ integrations to connect your entire tech stack
- 4Seamless migration from Opsgenie with enterprise support and Terraform-as-code options
- 5Single source of truth across alerting, automation, and post-incident reviews
Key Benefits
Case Studies & Success Stories
FOX – Operational Integrity
Learn how strategic technology investments powered FOX's digital and operational transformation.
Zoom – Frictionless video conferencing
Shows how PagerDuty powers Zoom to deliver frictionless video conferencing; MTTA under 1 minute.
DraftKings – Resilience through gameday chaos
DraftKings uses PagerDuty to power resilience during high-traffic events; MTTR around 30 minutes.
Cox – Exceptional car-buying experiences
Cox uses PagerDuty to power exceptional customer experiences with reduced downtime.
TUI – Outstanding travel experiences
TUI uses PagerDuty to power travel experiences with 90% faster time to recover with auto-remediation.
Additional Product Information
Product Description
The platform for mission-critical work in the modern enterprise, encompassing incident management, automation, AI capabilities, status pages, and extensive integrations.
Target Market
Large and mid-sized enterprises seeking a unified, reliable platform to manage critical operations across IT, security, and customer-facing systems.
Unique Value Proposition
AI-first, end-to-end incident management platform with extensive integrations, AI-powered insights, and enterprise reliability, plus smooth migration paths from legacy tools like Opsgenie.
Technical Requirements
Supports 700+ integrations; offers migration services; Terraform-as-code options during migration; cloud-based, enterprise deployment.
Pricing Model
Not specified in the provided content; mentions a Pricing section and free trial options (e.g., Start for Free).
Companies Solving Similar Problems
Based on matching: problems solved, target roles, key features, industries
Y Combinator
Y Combinator helps startups make something people want by providing early-stage funding, mentorship, and a strong network.
CrowdWorks (クラウドワークス)
CrowdWorks provides access to a large pool of proven professionals for crowdsourced work, delivering reliable quality quickly and affordably.
Agentforce
Agentforce provides AI-powered digital labor that augments every department by uniting apps, data, and agents on one platform to drive customer and employee success.
Bain & Company – Global Management Consulting Services
Bain & Company provides management consulting services—advising leaders on strategy, marketing, organization, operations, IT and M&A across all industries and geographies.
IT Services (design, installation, maintenance, consulting and managed IT support)
Soft Train Tech provides best-in-class IT services that aid Lahore city businesses.
Get More Profiles Like This
Join 2,000+ professionals getting weekly sales intelligence updates from GoAgentic
Ready to Transform Your Sales Pipeline?
Join 700+ sales professionals automating outreach with AI.
Start Free Trial
No credit card required